Junior Help Desk Specialist: Fast-Paced IT Support

Leidos

McLean (VA)

On-site

USD 59,000 - 107,000

Full time

8 days ago

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Benefits offered by this job

Paid time off

11 paid holidays

401K with 6% match

Flexible schedules

Education and training support

Parental paid leave

Job summary

Leidos is seeking a Jr. Help Desk Specialist to support Service Desk operations within the Intelligence Sector's ASBA. The role focuses on customer service, desktop software use, and ITSM tooling like JIRA, ServiceNow or Remedy.

You will log incidents, troubleshoot, and coordinate with stakeholders to resolve inquiries in a fast-paced environment. The ideal candidate holds an active TS/SCI with a polygraph, a bachelor’s degree with 2+ years of experience (or a master’s with less than 2 years),

Qualifications

Active TS/SCI with polygraph is required.
Bachelor’s degree with 2+ years of experience or Master’s with <2 years of experience.
Experience providing IT support across phone, remote, and hands-on hardware environments.
Ability to work in a fast-paced environment and manage time effectively.
Strong oral and written communication skills.

Responsibilities

Interact with customers to handle service inquiries and problems.
Implement, troubleshoot and maintain IT systems.
Distinguish isolated user problems from enterprise-wide issues.
Coordinate with customers and stakeholders to collect data and implement solutions.
Analyze recurring problems and initiate preventive actions.