Senior Help Desk Lead — Mission-Critical IT Support

Leidos LLC; McLean (VA); On-site; USD 116,000 - 210,000; Full time

Benefits offered by this job

Paid Time Off

11 paid Holidays

401K with 6% company match

Flexible Schedules

Discounted Stock Purchase Plans

Education and Training Support

Parental Paid Leave

Job summary

Leidos is seeking a Principal Help Desk Specialist to lead a team in the Intelligence Sector's ASBA. You will address highly complex customer issues, perform configurations on Windows/Linux endpoints, and drive remediation actions to prevent recurrence.

The role requires a current TS/SCI with polygraph, senior technical leadership, and a track record delivering enterprise-scale solutions. Leidos offers strong benefits and professional development opportunities.

Qualifications

• Requires current TS/SCI with polygraph.
• Experience leading major technology initiatives and enterprise-scale solutions.
• Bachelor’s degree with 12+ years experience or MS with 10+ years experience; additional work experience may be considered.

Responsibilities

• Lead a team and interact with customers to handle service inquiries and problems.
• Analyze recurring problems and implement corrective actions to prevent recurrence.
• Remotely log into end users’ desktops/servers (Windows or Linux) to perform configuration and remediation.
• Manage projects and processes spanning multiple technical areas to achieve program objectives.

Skills

TS/SCI with polygraph

Team leadership

Complex problem solving

Customer support

Education

Bachelor’s degree with 12+ years experience

MS degree with 10+ years experience

Job description

Leidos is seeking a Principal Help Desk Specialist to lead a team in the Intelligence Sector's ASBA. You will address highly complex customer issues, perform configurations on Windows/Linux endpoints, and drive remediation actions to prevent recurrence.

The role requires a current TS/SCI with polygraph, senior technical leadership, and a track record delivering enterprise-scale solutions. Leidos offers strong benefits and professional development opportunities.