National Security IT Help Desk Specialist | Flexible Hours

Leidos; McLean (VA); On-site; USD 73,000 - 133,000; Full time

Benefits offered by this job

Paid Time Off

11 paid Holidays

401K with 6% match

Flexible Schedules

Discounted Stock Purchase Plans

Technical Upskilling

Education and Training Support

Parental Paid Leave

Job summary

Leidos is seeking a Help Desk Specialist in the Intelligence Sector's Analysis Solutions Business Area (ASBA) to deliver customer service support for service desk operations. The role emphasizes customer focus, proficient use of desktop software, and ITSM tools (JIRA, ServiceNow, Remedy).

The incumbent must communicate clearly in English and handle data with attention to detail. Primary responsibilities include interacting with customers, implementing and maintaining IT systems, and coordinating

Qualifications

• Active TS/SCI with polygraph required.
• Bachelor's degree and 4+ years of experience or Master’s and 2+ years of experience; additional work experience can substitute for a degree.
• Experience providing IT support across phone, remote, and hands-on hardware environments.
• Experience in a fast-paced environment with good time management.
• Strong oral and written communication skills.
• Physical requirement: ability to lift/move IT equipment up to 30–50 lbs and access under desks for cabling.

Responsibilities

• Interact with customers to handle service inquiries and problems.
• Implement, troubleshoot and maintain IT systems.
• Distinguish isolated user problems from enterprise-wide issues.
• Coordinate with customers and stakeholders to collect data, conduct analysis, and implement solutions for incident tickets and requirements.
• Examine customer problems and implement corrective actions to repair or resolve.
• Analyze recurring problems and initiate preventative solutions.

Skills

Customer service

Communication skills

Problem solving

Time management

Education

Bachelor's degree

Master's degree

Tools

JIRA

ServiceNow

Remedy

Job description

Leidos is seeking a Help Desk Specialist in the Intelligence Sector's Analysis Solutions Business Area (ASBA) to deliver customer service support for service desk operations. The role emphasizes customer focus, proficient use of desktop software, and ITSM tools (JIRA, ServiceNow, Remedy).

The incumbent must communicate clearly in English and handle data with attention to detail. Primary responsibilities include interacting with customers, implementing and maintaining IT systems, and coordinating