Senior IT Field Technician: Systems & Cloud Ops

ASM Research, An Accenture Federal Services Company; Little Rock (AR); Presencial; USD 59.000 - 80.000; Jornada completa

Descripción de la vacante

ASM Research, An Accenture Federal Services Company, is seeking an IT professional to perform moderately complex tasks across multiple disciplines including application support, DB administration, QA, software engineering, and infrastructure operations. The role involves monitoring, analysis, and backup/recovery duties within a governed environment.

The ideal candidate has a bachelor’s degree in IT or CS with 4–6 years of IT experience, strong troubleshooting skills, and familiarity with cloud,

Formación

• Bachelor's Degree in Information Technology, Computer Science or related field, or equivalent relevant experience.
• 4-6 years of experience in information technology, systems administration or other IT related field.

Responsabilidades

• Monitors and supports the information technology and systems infrastructures.
• Conducts moderately complex analysis including planning, designing, and evaluating a variety of information technology tools.
• Serves as the back up to respond to user requests for system needs and upgrades or handles requests that are more complex.
• Troubleshoots and resolves complex problems in an efficient manner with little to no supervision.
• Implements standards for computer operations for compatibility between hardware and software, according to specifications and parameters.
• Administers, runs tests on, and maintains operating system and related software.
• Schedules, performs, and monitors system backups and, when necessary, performs data recoveries.
• Performs root cause analysis, diagnostics, and monitoring on various production systems.
• Identifies opportunities for process improvements and works with team members to implement efficiencies.
• Effectively creates and maintains relevant systems documentation and user guides.
• Actively engaged in the planning and designing of new platforms and integrating new technologies into existing infrastructure. Evaluates new technologies and releases.
• Conducts cost analysis of newly designed platforms and technologies.
• Creates and reviews technical systems recovery plans to reduce down time if a system outage were to occur.
• Reviews the problem management register and identifies actions.
• Applies scripting methodologies to automate related tasks.

Conocimientos

Troubleshooting

System analysis

Communication

Customer service

Educación

Bachelor's Degree in Information Technology or Computer Science

Herramientas

Microsoft Windows

Windows Server

SharePoint

Office 365

Microsoft Teams

Descripción del empleo

ASM Research, An Accenture Federal Services Company, is seeking an IT professional to perform moderately complex tasks across multiple disciplines including application support, DB administration, QA, software engineering, and infrastructure operations. The role involves monitoring, analysis, and backup/recovery duties within a governed environment.

The ideal candidate has a bachelor’s degree in IT or CS with 4–6 years of IT experience, strong troubleshooting skills, and familiarity with cloud,