IT Field Technician: Systems & Infra Specialist

ASM Research, An Accenture Federal Services Company; Olympia (WA); On-site; USD 59,000 - 80,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company, seeks a systems-focused IT Administrator to support multiple IT disciplines, including application support, database administration, software quality assurance, software engineering, network, and infrastructure operations.

You will monitor and support IT infrastructures, perform moderately complex analyses, respond to user needs, troubleshoot issues, and implement standardized procedures, while contributing to platform design and automation

Qualifications

• Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience.
• 4-6 years of experience in information technology, systems administration or other IT related field.
• Advanced knowledge of Microsoft Operating Systems and products (Windows, Office365, SharePoint, Teams).
• Ability to analyze, troubleshoot and resolve complex system hardware, software or networking problems.
• Ability to plan and coordinate deployment of new technology and resolve technical problems.

Responsibilities

• Monitors and supports the information technology and systems infrastructures.
• Conducts moderately complex analysis planning, designing, and evaluating IT tools.
• Responds to user requests for system needs and upgrades or handles more complex requests.
• Troubleshoots and resolves problems with little to no supervision.
• Implements standards for computer operations to ensure hardware/software compatibility.
• Maintains operating systems and related software, runs tests, and manages backups and recoveries.
• Performs root cause analysis, diagnostics, and monitoring on production systems.
• Identifies opportunities for process improvements and implements efficiencies.

Skills

Systems administration

Cloud infrastructure

Scripting automation

Customer service

Education

Bachelor's degree in IT or CS

Tools

PowerShell

SharePoint

Office 365

Microsoft Teams

Windows Server

Job description

ASM Research, An Accenture Federal Services Company, seeks a systems-focused IT Administrator to support multiple IT disciplines, including application support, database administration, software quality assurance, software engineering, network, and infrastructure operations.

You will monitor and support IT infrastructures, perform moderately complex analyses, respond to user needs, troubleshoot issues, and implement standardized procedures, while contributing to platform design and automation