IT Field Technician: Systems & Infrastructure Expert

ASM Research, An Accenture Federal Services Company; Dover (DE); On-site; USD 59,000 - 80,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company, is seeking a mid‑level IT Systems Administrator to monitor and support multi-disciplinary IT infrastructures. The role involves planning, designing, and evaluating IT tools, and serving as a backup for system-related user requests and upgrades.

The candidate will troubleshoot complex issues with minimal supervision, implement operation standards, and administer operating systems.

Qualifications

• Bachelor's degree in IT or CS or related field.
• 4–6 years of IT experience in system administration or related field.
• Advanced knowledge of Microsoft OS and products (Windows, Windows Server, Office365, SharePoint, Teams).
• Ability to analyze, troubleshoot and resolve complex system hardware, software or networking problems.
• Ability to plan deployment of new technology and coordinate projects.
• Effective communication, both written and oral, with non-technical staff.
• Exceptional customer service skills.
• Experience with cloud infrastructure, digital workspace and storage technology.

Responsibilities

• Monitors and supports IT systems infrastructures.
• Conducts moderately complex analysis including planning, designing, and evaluating IT tools.
• Responds to user requests for system needs or upgrades.
• Troubleshoots and resolves complex problems with minimal supervision.
• Implements standards for computer operations ensuring hardware/software compatibility.
• Administers, tests, and maintains operating systems and related software.
• Schedules and monitors backups; performs data recoveries when necessary.
• Performs root cause analysis, diagnostics, and monitoring of production systems.
• Creates and maintains system documentation and user guides.
• Engages in planning and designing new platforms and integrating technologies.
• Conducts cost analysis of new platforms and technologies.
• Reviews problem management actions; applies scripting to automate tasks.

Skills

Microsoft Windows

Windows Server

Office 365

SharePoint

Microsoft Teams

Cloud infrastructure

Education

Bachelor's Degree in Information Technology, Computer Science or related field

Job description

ASM Research, An Accenture Federal Services Company, is seeking a mid‑level IT Systems Administrator to monitor and support multi-disciplinary IT infrastructures. The role involves planning, designing, and evaluating IT tools, and serving as a backup for system-related user requests and upgrades.

The candidate will troubleshoot complex issues with minimal supervision, implement operation standards, and administer operating systems.