Senior IT Desktop Support Specialist II

City Of Atlanta Careers; Atlanta (GA); On-site; USD 59,000 - 79,000; Full time

Job summary

City Of Atlanta Careers is seeking a Senior Desktop Support Specialist to install, repair, and maintain personal computers and related systems. This role handles moderately difficult issues and serves as a technical resource for customers and colleagues.

The position requires an Associate’s degree in computer science and at least four years in desktop support; a Bachelor’s degree is preferred. Work is typically office-based with potential site visits and a collaborative environment.

Qualifications

• Associate’s degree in computer science.
• At least four years of desktop support experience.

Responsibilities

• Performs installation, repair and preventative maintenance of PCs and related systems that are moderately difficult and require judgment in resolving issues or making recommendations.
• Assists in recommending software to meet user requirements.
• Troubleshoots software and hardware failures.
• Identifies network problems involving desktop or laptop computers.
• Maintains inventory of equipment, hardware and software and supplies.
• Troubleshoots, maintains and monitors external and internal drives, printers, plotters and scanners.
• May perform other duties as assigned.

Skills

Desktop support

PC hardware & software

Networking basics

Microsoft Office

Customer service

Education

Associate’s degree in computer science

Bachelor’s degree (preferred)

Job description

City Of Atlanta Careers is seeking a Senior Desktop Support Specialist to install, repair, and maintain personal computers and related systems. This role handles moderately difficult issues and serves as a technical resource for customers and colleagues.

The position requires an Associate’s degree in computer science and at least four years in desktop support; a Bachelor’s degree is preferred. Work is typically office-based with potential site visits and a collaborative environment.