Senior Desktop Support Technician

City of Atlanta, GA; Atlanta (GA); On-site; USD 59,000 - 79,000; Full time

Job summary

The City of Atlanta, GA is seeking a Senior IT Desktop Support Technician to install, repair and maintain personal computers and related systems. This role handles moderately difficult issues, helps select software for user needs, and troubleshoots hardware and software failures across the department.

The ideal candidate has an associate degree in computer science and at least four years of desktop support experience, with strong knowledge of Microsoft Office and networking concepts.

Qualifications

• Associate degree in computer science.
• Four years of desktop support experience.

Responsibilities

• Install, repair and maintain PCs and related systems.
• Troubleshoot software and hardware failures.
• Identify network problems on desktop computers.
• Maintain inventory of equipment and software.
• Troubleshoot drives, printers, and scanners.
• Assist in recommending software to meet user requirements.

Skills

PC hardware

Microsoft Office

Networking basics

Network wiring

Problem solving

Customer relations

Education

Associate degree in CS

Bachelor’s degree in CS

Job description

The City of Atlanta, GA is seeking a Senior IT Desktop Support Technician to install, repair and maintain personal computers and related systems. This role handles moderately difficult issues, helps select software for user needs, and troubleshoots hardware and software failures across the department.

The ideal candidate has an associate degree in computer science and at least four years of desktop support experience, with strong knowledge of Microsoft Office and networking concepts.