On-Site Desktop & Laptop Support Technician

Worldwide TechServices; Atlanta (GA); On-site; USD 40,000 - 50,000; Full time

Job summary

A global technology services leader in Atlanta seeks a Dynamic PC Support professional to perform repair tasks on desktops and laptops. This role involves providing customer support, managing service calls, and ensuring customer satisfaction through effective communication and adherence to guidelines. Candidates should preferably have technical school certification with some customer service experience. The position offers an opportunity to work in diverse environments, potentially requiring travel and handling various equipment.

Qualifications

• Typically requires technical school certification or equivalent and 0-2 years of relevant experience.
• Previous customer service experience is a plus.
• Knowledge of relevant software and hardware required.

Responsibilities

• Provide customer support for designated equipment.
• Accept and deliver service calls within established service level agreements.
• Meet customer service satisfaction criteria outlined in guidelines.
• Complete all administrative tasks associated with each call.
• Ensure control of assets and inventory as required by client service agreements.

Skills

Communication regarding technical issues with clients

Driving to client locations

Ability to lift various computer equipment up to 50 lbs

Ownership of a basic repair tool kit

Education

Technical school certification or equivalent

Job description

A global technology services leader in Atlanta seeks a Dynamic PC Support professional to perform repair tasks on desktops and laptops. This role involves providing customer support, managing service calls, and ensuring customer satisfaction through effective communication and adherence to guidelines. Candidates should preferably have technical school certification with some customer service experience. The position offers an opportunity to work in diverse environments, potentially requiring travel and handling various equipment.