Deskside IT Support Technician (Level 2) — Atlanta

DMI; Atlanta (GA); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Virtual health visits

Tuition assistance

401(k) matches

Entertainment discounts

Job summary

DMI is seeking a Jr. Deskside Support Specialist in Atlanta, Georgia. The role involves providing Level 2 IT support for hardware and software issues, maintenance of IT assets, and participation in emergency preparedness.

Ideal candidates will have a High School Diploma and 4-6 years of experience in Deskside Support. DMI values integrity, collaboration, and customer satisfaction.

Additional benefits include virtual health visits, tuition assistance, and 401(k) matches.

Qualifications

• 4-6 Years of Experience in Deskside Support.
• Must be a U.S. Citizen.

Responsibilities

• Provide Level 2 IT support for hardware and software issues.
• Document incidents and escalate unresolved issues.
• Support equipment maintenance and adhere to IT policies.
• Participate in emergency preparedness and on-call rotations.
• Maintain IT asset inventory documentation.

Skills

ITIL Preferred

Education

High School Diploma

Job description

DMI is seeking a Jr. Deskside Support Specialist in Atlanta, Georgia. The role involves providing Level 2 IT support for hardware and software issues, maintenance of IT assets, and participation in emergency preparedness.

Ideal candidates will have a High School Diploma and 4-6 years of experience in Deskside Support. DMI values integrity, collaboration, and customer satisfaction.

Additional benefits include virtual health visits, tuition assistance, and 401(k) matches.