Senior Desktop Support Engineer & Installations Lead

Futurewave Systems; Atlanta (GA); On-site; USD 50,000 - 70,000; Full time

Job summary

Futurewave Systems is seeking a skilled Desktop Technician in Atlanta, Georgia to provide comprehensive desktop support and manage installations and upgrades of hardware and software. The ideal candidate will possess at least 5 years of experience and in-depth knowledge of various client operating systems including Windows and Novell.

This role requires strong problem-solving skills and the ability to mentor other technicians. Responsibilities also include coordinating technical activities and providing technical instruction as needed.

Qualifications

• 5+ years of increasingly responsible professional experience required.
• Expert knowledge of client operating systems configuration in a Novell environment.
• In-depth knowledge of virtual environments and technology.

Responsibilities

• Identify and resolve desktop issues of high risk and complexity.
• Coordinate resolution across department groups for impacted users.
• Plan and prepare installations and upgrades for hardware/software.

Skills

Active Directory Support

Desktop Support

Communications skills

Citrix Administration

Network Support

Tools

Windows 7

Novell

VDI

Job description

Futurewave Systems is seeking a skilled Desktop Technician in Atlanta, Georgia to provide comprehensive desktop support and manage installations and upgrades of hardware and software. The ideal candidate will possess at least 5 years of experience and in-depth knowledge of various client operating systems including Windows and Novell.

This role requires strong problem-solving skills and the ability to mentor other technicians. Responsibilities also include coordinating technical activities and providing technical instruction as needed.