Desktop Support Technician

Pop-Up Talent; Atlanta (GA); Hybrid; USD 24,796 - 27,552; Full time

Job summary

A leading staffing agency is seeking a Desktop Support Technician located in Atlanta, GA. This role involves providing hardware and software support, ensuring excellent customer service, and contributing to special projects. Ideal candidates will have strong technical abilities, exceptional communication skills, and the capability to work well in a team-oriented environment. A commitment to professionalism and the ability to handle conflicts is essential.

Qualifications

• Experience in a corporate helpdesk and/or desktop support environment is preferred.
• Tech-savvy and willingness to learn new ideas.
• Ability to communicate technical concepts clearly.

Responsibilities

• Provide hardware and software support.
• Assist users in a prompt and courteous manner.
• Various non-technical responsibilities as required.

Skills

Customer service orientation

Technical skills

Communication skills

Detail-oriented

Multitasking

Tools

Windows 10

Mac OS

Job description

This range is provided by Pop-Up Talent. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$18.00/hr - $20.00/hr

Time is split between Duluth, GA office and the Atlanta, GA office (3 days in Atlanta, 2 days in Duluth)

Desktop Support Technician that possesses a strong customer service orientation, sound technical skills, integrity, and a passion for excellence. The right candidate will be extremely detail-oriented, able to multitask in a demanding environment, and possess exceptional communication and organizational skills. The right candidate will have a "do whatever it takes" attitude and possess great pride in their work.

JOB DUTIES AND RESPONSIBILITIES:

• Provide hardware and software support - In an efficient and professional manner assist user issues
• Customer Service - Assist users in a prompt and courteous manner
• Special Projects - Various tasks and other non-technical responsibilities will be required

QUALIFICATIONS:

• Experience in a corporate helpdesk and/or desktop support environment is preferred
• Consider themselves as tech-savvy and willing to learn new ideas
• Must understand and communicate technical concepts and provide clear technical instructions in simple terms
• Excellent customer service skills to work effectively with clients
• Understanding of Windows 10 Operating System
• Understanding of Mac OS is a plus
• Ability to work well with other people in a team-oriented environment
• Ability to professionally handle conflicts
• Must be professional, self‑motivated, resourceful, flexible and work with minimal supervision
• Must be able to follow through procedures and protocols as outlined by senior management

We are an equal opportunity employer, and we are an organization that values diversity. We welcome applications from all qualified candidates, including minorities and persons with disabilities.