Senior IT Client Services Specialist (On-Site)

HITEC; Edison (NJ); On-site; USD 42,000 - 61,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off

401k savings plan

HSA (Health Savings Account)

Flexible spending accounts (FSAs)

Job summary

Cardinal Health is seeking an IT Client Services professional to provide Tier 1–3 support for end users across software, hardware, and warehouse technology. The role splits time between Cranbury and Edison facilities and includes after-hours travel as needed.

You will diagnose, troubleshoot, and resolve issues across Windows, Citrix, and collaboration tools, while maintaining strong customer service and teamwork. A Bachelor's degree or equivalent experience is preferred.

Qualifications

• 2-4 years of experience, preferred
• Bachelor's degree in related field, or equivalent work experience, preferred
• Experience supporting multi-platform environments including Windows 10/11, Citrix, Microsoft W365, AWS desktops, Android, SOTI, preferred
• Strong analytical, problem solving, and customer service skills

Responsibilities

• Demonstrates knowledge of client and warehouse hardware, software, operating systems, network configuration, server interaction, diagnostics and troubleshooting.
• Confers with end users, technology teams, and vendors to resolve incidents and fulfill requests.
• Diagnose and resolve unique problems with hardware, software and operating systems; determine the source of problems and classify their level, priority and nature.
• Configure, deploy, maintain, troubleshoot, inventory and support computer workstations, laptops, printers, mobile devices, phones and other computer and telecommunications equipment.
• Installs/removes/configures hardware and software.
• Address user tickets within documented service levels
• Diagnose and troubleshoot technical issues, including account setup and network configuration
• Provide prompt and accurate feedback to clients and follow up with clients to ensure their systems are functional
• Ability to work independently or via a team collaboration process.
• Experience providing support via in-person, phone, or remote methods.
• Demonstrates appropriate interpersonal skills to manage and deliver exceptional customer service.
• Partners with end users to correlate business requirements to technology solutions (strong business acumen).
• Prioritize and manage several open issues at one time
• Properly escape unresolved issues to appropriate internal teams
• This individual will have a primary support role. This includes after-hours and weekend support as needed.
• Periodic travel to support business initiatives is required.

Skills

End user support

Customer service

Troubleshooting

Technical communication

Education

Bachelor's degree

Tools

Windows 10

Windows 11

Citrix Environment

Microsoft 365

AWS desktops

Android

SOTI

Job description

Cardinal Health is seeking an IT Client Services professional to provide Tier 1–3 support for end users across software, hardware, and warehouse technology. The role splits time between Cranbury and Edison facilities and includes after-hours travel as needed.

You will diagnose, troubleshoot, and resolve issues across Windows, Citrix, and collaboration tools, while maintaining strong customer service and teamwork. A Bachelor's degree or equivalent experience is preferred.