Senior IT Business Analyst - ServiceNow Leader

Kraft Heinz; Chicago (IL); On-site; USD 102,100 - 127,600; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) matching

Wellness benefits

Performance-based bonus

Job summary

A leading food company is looking for an IT Senior Business Analyst in Chicago. In this role, you will lead a team of analysts, manage service delivery through ServiceNow, and collaborate with senior leaders to drive business improvements. Ideal candidates will have extensive experience in IT service management and proven leadership abilities. The position offers a competitive salary and comprehensive benefits package.

Qualifications

• 5+ years in a leadership role as a Senior Business Analyst.
• Strong background in IT service management.
• Experience with ServiceNow modules preferred.

Responsibilities

• Lead a team of 4 Business Analysts.
• Develop relationships with senior stakeholders.
• Collaborate on ServiceNow adoption and process improvements.

Skills

Leadership

Stakeholder Management

ServiceNow Expertise

Data Analysis

ITIL Knowledge

Education

Bachelor's degree in Business Administration or Information Technology

Tools

ServiceNow

Job description

A leading food company is looking for an IT Senior Business Analyst in Chicago. In this role, you will lead a team of analysts, manage service delivery through ServiceNow, and collaborate with senior leaders to drive business improvements. Ideal candidates will have extensive experience in IT service management and proven leadership abilities. The position offers a competitive salary and comprehensive benefits package.