Senior Business Systems Analyst (ServiceNow Support)

Motion Recruitment; Charlotte (NC); Hybrid; USD 80,000 - 100,000; Full time

Benefits offered by this job

Medical Insurance

Health Savings Account (HSA)

401(k)

Job summary

A leading recruitment firm is seeking a Senior Business Systems Analyst in Charlotte, NC. In this hybrid role, you'll drive systems change and lead technical implementations. Essential qualifications include experience with ServiceNow and skills in business systems analysis. The ideal candidate will possess strong troubleshooting abilities and a deep understanding of system interactions, facilitating efficiency and effective communication with leadership. The position includes benefits like medical insurance and a 401(k).

Qualifications

• Must be able to work on W-2 basis.
• Must be local to Charlotte, NC.
• Ability to multi-task and prioritize tasks with minimal assistance.

Responsibilities

• Proactively drive change to systems based on business system impact analysis.
• Serve as functional lead in technical implementation of solutions.
• Create project plans or execute existing plans.
• Summarize complex business cases and communicate to leadership.

Skills

Experience designing and implementing functional systems

Ability to research data definition and usage

Expert troubleshooting skills

Expert knowledge of Microsoft Office tools

Proficient understanding of data warehouse concepts

Strong BSA fundamentals and finance concepts exposure

Experience with ServiceNow

Tools

Tableau

BI tools

Microsoft Office

Job description

Senior Business Systems Analyst (ServiceNow Support)

Location: Hybrid (2 Days onsite in Charlotte, NC)

Must be able to work on W-2 basis

Must be local to Charlotte, NC

Job Description

• Proactively drive change to systems based on business system impact analysis.
• Serve as functional lead in technical implementation of agreed upon solutions.
• Decisions made based on highly complex business system impact analysis and involve business process or data flow recommendations and may impact firm systems.
• Business process redesign decisions are generally made in collaboration with divisional stakeholders and have a high risk on Firm performance.
• While there are no direct people responsibilities, leading others across the firm to accomplish tasks and meet deadlines will be required.
• This position requires a deep understanding of how enterprise systems interact with one another and impact firm operations and initiatives.
• Ability to create project plans or execute pre-existing plans.
• Ability to summarize highly complex business cases, system information and concepts and clearly communicate to firm leadership.

Skill Requirements

• Experience designing and implementing functional systems and data in a structured process.
• Ability to research data definition, usage and flow to gain expertise in existing systems.
• Ability to create new business processes and data usage to promote efficiency.
• Ability to multi-task and prioritize assigned tasks / projects with minimal assistance.
• Expert troubleshooting skills to investigate resolve and escalate problems. Identifies need for technical assistance to help in problem resolution.
• Expert knowledge of Microsoft Office tools to provide working system prototypes and scenario modeling.
• Expert to learn evolving firm reporting technology platforms (Tableau, BI tools)
• Proficient understanding of data warehouse concepts.
• Diagram highly complex business processes, data flow and architecture for new systems and data
• Create highly complex business cases to provide cost effective solutions.
• Follow highly complex data flow to interpret source of information in support of new systems and data.
• Strong BSA fundamentals and finance concepts exposure required
• Must have experience with “SNOW” = ServiceNow; ticket/support-oriented

Benefits

• Medical Insurance & Health Savings Account (HSA)
• 401(k)