Senior ServiceNow BA - Service Desk Transition Lead

Halo Group; Lincolnshire (IL); On-site; USD 80,000 - 100,000; Full time

Job summary

A technology consulting firm is looking for a Senior Business Analyst specializing in ServiceNow for a project in Illinois. The role requires experience in Service Desk transition and expertise in Microsoft Suite products. Candidates should possess strong analysis abilities and documentation management skills. The position emphasizes independent work and effective interaction with leadership. Join us to drive impactful changes in IT service management.

Qualifications

• Senior Business Analyst with experience in Service Desk Transition projects.
• Experience with ServiceNow Service Desk transition is preferred.
• Proven ability to manage documentation effectively.

Responsibilities

• Support Service Desk transition from a Business Analyst perspective.
• Engage with leaders to drive change in the organization.
• Collaborate with the Knowledge Management team for documentation.

Skills

Business analysis

Service Desk transition experience

Microsoft Suite products

Documentation management

ITIL awareness

Project management

Tools

ServiceNow

Microsoft Suite

Job description

A technology consulting firm is looking for a Senior Business Analyst specializing in ServiceNow for a project in Illinois. The role requires experience in Service Desk transition and expertise in Microsoft Suite products. Candidates should possess strong analysis abilities and documentation management skills. The position emphasizes independent work and effective interaction with leadership. Join us to drive impactful changes in IT service management.