Senior IT Business Analyst: ServiceNow & Process Design

blueStone; Benton Harbor (MI); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading global manufacturer is seeking a candidate with expertise in ServiceNow to join their team in Benton Harbor, Michigan. The role involves liaising between IT and business units, facilitating design sessions, and ensuring effective communication throughout the development process. Candidates should have at least 1 year of ServiceNow experience and strong interpersonal and analytical skills. This position offers opportunities for professional development in a dynamic work environment.

Qualifications

• 1+ years working experience with ServiceNow within a mid/large sized organization.
• Solid understanding of ServiceNow and ITIL processes.
• Strong analytical skills with large data sets.

Responsibilities

• Liaising between IT and business regarding development status.
• Facilitating application design and requirements gathering.
• Coordinating with testing team to ensure defect-free releases.

Skills

ServiceNow experience

Excellent interpersonal skills

Advanced communication skills

Analytical thinking

Ability to manage conflict

Education

ITIL Foundation certification

Job description

A leading global manufacturer is seeking a candidate with expertise in ServiceNow to join their team in Benton Harbor, Michigan. The role involves liaising between IT and business units, facilitating design sessions, and ensuring effective communication throughout the development process. Candidates should have at least 1 year of ServiceNow experience and strong interpersonal and analytical skills. This position offers opportunities for professional development in a dynamic work environment.