Senior ServiceNow Analyst for Service Desk Transitions

Sonoma Consulting Inc.; Lincolnshire (IL); On-site; USD 75,000 - 95,000; Full time

Job summary

A consulting firm focused on IT talent is seeking a seasoned ServiceNow Business Analyst in Lincolnshire, IL. The role involves working closely with support teams on Service Desk transitions, requiring expertise in ServiceNow and strong documentation skills. Candidates should have experience in project management within Service Desk environments and ITIL certifications are preferred. This long-term contract is ideal for those who can engage with leaders and work independently to drive significant changes in service delivery.

Qualifications

• Experienced BA/PM with previous background in Service Desk transition.
• ServiceNow experience is highly recommended.
• Ability to engage/influence leaders and drive change.

Responsibilities

• Work with support teams to separate instances of ServiceNow.
• Account for ServiceNow knowledge documentation and service transition.
• Coordinate documentation with the Knowledge Management team.

Skills

Senior Business Analyst

Service Desk transition

ServiceNow experience

Microsoft suite experience

ITIL certifications

Documentation management

Job description

A consulting firm focused on IT talent is seeking a seasoned ServiceNow Business Analyst in Lincolnshire, IL. The role involves working closely with support teams on Service Desk transitions, requiring expertise in ServiceNow and strong documentation skills. Candidates should have experience in project management within Service Desk environments and ITIL certifications are preferred. This long-term contract is ideal for those who can engage with leaders and work independently to drive significant changes in service delivery.