Product Analyst — ITSM & ServiceNow, Agile Leader

Compunnel Inc.; Bolingbrook (IL); On-site; USD 80,000 - 100,000; Full time

Job summary

A technology consulting firm based in Bolingbrook, Illinois is seeking a skilled Product Analyst to support the Product Owner on the ServiceNow ITSM POD. The role requires strong collaboration skills, and expertise in ITSM processes, along with a minimum of 5 years of experience in an agile environment. The ideal candidate will be detail-oriented and capable of driving innovation in a fast-paced setting. Proficiency in tools like Jira and Confluence is essential, along with a Bachelor’s degree in a related field.

Qualifications

• Minimum of 5+ years of experience in a Product Analyst role within an agile (scrum) environment.
• Strong background in digital or eCommerce environments, including API or data feed experience.
• Experience leading agile teams and facilitating ceremonies.

Responsibilities

• Assist the Product Owner in managing the ServiceNow ITSM POD.
• Document and refine user stories to ensure clarity and completeness.
• Collaborate with cross-functional teams across design, product, and technology.
• Facilitate agile ceremonies, manage backlogs, and develop release plans.
• Work with vendor partners and internal teams to ensure smooth integration and delivery.

Skills

Detail-oriented

Strong collaboration skills

Problem-solving skills

Excellent communication

Education

Bachelor’s degree in Computer Science, Engineering, Business, or related field

Tools

Jira

Confluence

Figma

SharePoint

Job description

We are seeking a skilled Product Analyst to support the Product Owner on the ServiceNow ITSM POD.

The ideal candidate will be detail-oriented, experienced in documenting and refining user stories, and capable of operating in an agile environment.

This role requires strong collaboration skills and expertise in ServiceNow and ITSM processes.

Key Responsibilities

• Assist the Product Owner in managing the ServiceNow ITSM POD.
• Document and refine user stories to ensure clarity and completeness.
• Collaborate with cross-functional teams across design, product, and technology.
• Facilitate agile ceremonies, manage backlogs, and develop release plans.
• Work with vendor partners and internal teams to ensure smooth integration and delivery.
• Support backlog development and resolve blockers.
• Communicate complex concepts effectively and influence stakeholders.
• Drive innovation through an experimental mindset, encouraging learning and growth.

Required Qualifications

• Bachelor’s degree in Computer Science, Engineering, Business, or related field.
• Minimum of 5+ years of experience in a Product Analyst role within an agile (scrum) environment.
• Experience with ServiceNow and ITSM.
• Strong background in digital or eCommerce environments, including API or data feed experience.
• Proficiency in tools such as Jira, Confluence, Figma, and SharePoint.
• Experience leading agile teams and facilitating ceremonies.
• Strong problem-solving skills and ability to manage teams toward solutions.
• Excellent communication and collaboration skills.

Preferred Qualifications

• Experience with eCommerce APIs or data feeds.
• Familiarity with vendor management and integration processes.