Hybrid ServiceNow Business Analyst – ITSM/HRSD

Centennial Technologies, Inc.; Virginia (MN); Hybrid; USD 80,000 - 100,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Short-Term and Long-Term Disability

Life Insurance

401(k) Retirement Plan

Paid Time Off and Federal Holidays

Job summary

A leading technology consulting firm is looking for a mid-level ServiceNow Business Analyst to bridge business needs and technical solutions. Responsibilities include gathering requirements, documenting processes, and supporting successful implementations within the ServiceNow platform. The ideal candidate has over 5 years of experience in business analysis, strong skills in stakeholder communication, and a solid understanding of Agile methodologies. The position offers a hybrid work environment with competitive benefits including medical insurance and flexible PTO.

Qualifications

• 5+ years of experience as a Business Analyst including 3+ years of experience in ServiceNow.
• Strong understanding of ServiceNow platform capabilities and data model.
• Excellent communication, documentation, and stakeholder management skills.

Responsibilities

• Gather requirements and document processes for ServiceNow modules.
• Translate business requirements into user stories and specifications.
• Facilitate UAT planning and execution.

Skills

Requirements gathering & analysis

Process mapping and improvement

User story creation

Stakeholder communication

UAT coordination

Agile delivery

Education

Bachelor’s degree in Business, Information Systems, or a related field

Tools

ServiceNow

Performance Analytics

Job description

A leading technology consulting firm is looking for a mid-level ServiceNow Business Analyst to bridge business needs and technical solutions. Responsibilities include gathering requirements, documenting processes, and supporting successful implementations within the ServiceNow platform. The ideal candidate has over 5 years of experience in business analysis, strong skills in stakeholder communication, and a solid understanding of Agile methodologies. The position offers a hybrid work environment with competitive benefits including medical insurance and flexible PTO.