Senior IT BA: Cybersecurity Documentation & Process Mapping

TM Floyd & Company (TMF); Spartanburg (SC); On-site; USD 110,000 - 140,000; Full time

Job summary

TM Floyd & Company (TMF) in Spartanburg, SC seeks an Advanced-level Business Analyst to support a Cybersecurity Program and Documentation Recovery initiative. You will lead discovery, map processes, and translate SME knowledge into structured documentation for writers and IT leadership.

The ideal candidate has 10+ years in IT/tech BA, strong elicitation and stakeholder skills, and experience with Microsoft 365 tools and Visio. Onsite role in Spartanburg. Requires SC residency and US citizenship.

Qualifications

• 10+ years of Business Analysis experience in complex IT environments.
• Strong requirements elicitation, interviewing, facilitation, and stakeholder-management skills.
• Advanced Microsoft 365 experience — Word, Excel, PowerPoint, Teams, SharePoint.
• Strong Microsoft Visio experience for process mapping and workflow/technical diagrams.
• Experience working with technical SMEs across infrastructure, applications, service delivery, cybersecurity, or related IT disciplines.
• Bachelor's degree in IT, Information Systems, Business, or related field, or equivalent professional experience.

Responsibilities

• Lead discovery sessions, interviews, and workshops with IT teams and stakeholders.
• Inventory and assess existing technical, operational, security, application, infrastructure, and recovery documentation.
• Analyze and document current-state processes, workflows, dependencies, roles, handoffs, and pain points.
• Create process maps, workflow diagrams, inventories, matrices, and process/data flows.
• Identify documentation gaps, process risks, single points of knowledge, and opportunities for standardization.
• Gather and validate requirements for SOPs, runbooks, knowledge articles, system documentation, and recovery documentation.
• Translate technical SME knowledge into structured source material for technical writers and IT leadership.
• Support documentation standards, templates, governance, ownership, review cycles, and repository organization.

Skills

Business Analysis

Stakeholder management

Process mapping

Documentation

Requirements elicitation

SME collaboration

Education

Bachelor's degree field

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Teams

SharePoint

Microsoft Visio

Job description

TM Floyd & Company (TMF) in Spartanburg, SC seeks an Advanced-level Business Analyst to support a Cybersecurity Program and Documentation Recovery initiative. You will lead discovery, map processes, and translate SME knowledge into structured documentation for writers and IT leadership.

The ideal candidate has 10+ years in IT/tech BA, strong elicitation and stakeholder skills, and experience with Microsoft 365 tools and Visio. Onsite role in Spartanburg. Requires SC residency and US citizenship.