Business Analyst – Documentation Recovery

SysTechCorp Inc; Spartanburg (SC); Sur place; USD 90 000 - 120 000; Plein temps

Résumé du poste

SysTechCorp Inc. is seeking an experienced Business Analyst – Documentation Recovery to support a major IT documentation and operational resilience initiative for a public-sector organization in Spartanburg, SC.

The Business Analyst will discover undocumented processes, assess existing documentation, identify gaps, and translate institutional knowledge into structured business and technical artifacts for IT leadership and technical writers.

Qualifications

• 10+ years of demonstrated Business Analysis experience in complex IT environments.
• Strong requirements elicitation, interviewing, facilitation, and stakeholder-management skills.
• Advanced experience with Microsoft 365 – Word, Excel, PowerPoint, Teams, and related collaboration tools.
• Strong hands-on experience with Microsoft Visio for process mapping, workflow documentation, and diagrams.
• Experience with documentation recovery, knowledge management, and process-standardization initiatives.
• Experience documenting cybersecurity, infrastructure, disaster recovery, or IT service-management processes.
• Experience with SharePoint-based documentation repositories and governance.

Responsabilités

• Lead discovery sessions, SME interviews, and workshops with IT teams and stakeholders.
• Inventory and assess existing technical, operational, security, application, infrastructure, and recovery documentation.
• Document current-state processes, workflows, roles, dependencies, handoffs, and pain points.
• Create process maps, workflow diagrams, data/process flows, inventories, matrices, and other artifacts using Visio and Microsoft 365.
• Identify documentation gaps, process risks, knowledge gaps, and opportunities for standardization.
• Gather and organize requirements for SOPs, runbooks, knowledge articles, system documentation, and recovery documentation.
• Translate SME knowledge into clear and structured documentation for Technical Writers and IT leadership.
• Facilitate review and validation sessions to ensure documentation reflects IT operations.
• Maintain documentation backlogs, priorities, ownership, dependencies, and status tracking.
• Support documentation standards, templates, governance, review cycles, and SharePoint repository organization.

Connaissances

BA experience

Requirements elicitation

Stakeholder management

Communication

Process mapping

Formation

Bachelor's degree in IT/IS/Business

Outils

Microsoft Visio

Microsoft 365

SharePoint

Description du poste

Business Analyst – Documentation Recovery

Location: Spartanburg, SC

Work Arrangement: 100% Onsite

Type: W2 Only

Position Overview

We are seeking an experienced Business Analyst – Documentation Recovery to support a major IT documentation and operational resilience initiative for a public-sector organization.

The Business Analyst will work closely with IT teams, technical subject-matter experts, and leadership to discover undocumented processes, assess existing documentation, identify gaps, and translate institutional knowledge into structured business and technical artifacts.

This role is ideal for a senior BA with strong experience in IT operations, cybersecurity, ITSM/ITIL, disaster recovery/business continuity, process documentation, and Microsoft Visio.

Key Responsibilities

• Lead discovery sessions, SME interviews, and workshops with IT teams and stakeholders.
• Inventory and assess existing technical, operational, security, application, infrastructure, and recovery documentation.
• Document current-state processes, workflows, roles, dependencies, handoffs, and pain points.
• Create process maps, workflow diagrams, data/process flows, inventories, matrices, and other BA artifacts using Microsoft Visio and Microsoft 365.
• Identify documentation gaps, process risks, knowledge gaps, and opportunities for standardization.
• Gather and organize requirements for SOPs, runbooks, knowledge articles, system documentation, and recovery documentation.
• Translate SME knowledge into clear and structured documentation for Technical Writers and IT leadership.
• Facilitate review and validation sessions to ensure documentation accurately reflects IT operations.
• Maintain documentation backlogs, priorities, ownership, dependencies, and status tracking.
• Support documentation standards, templates, governance, review cycles, and SharePoint repository organization.

Required Qualifications

• 10+ years of demonstrated Business Analysis experience in complex IT/technology environments.
• Strong requirements elicitation, interviewing, facilitation, and stakeholder-management skills.
• Advanced experience with Microsoft 365 – Word, Excel, PowerPoint, Teams, and related collaboration tools.
• Strong hands-on experience with Microsoft Visio for process mapping, workflow documentation, and technical/business diagrams.
• Experience working with technical SMEs across infrastructure, applications, IT service delivery, cybersecurity, or related IT disciplines.
• Experience with documentation recovery, knowledge management, operational maturity, or process-standardization initiatives.
• Experience documenting cybersecurity, infrastructure, disaster recovery, business continuity, or IT service-management processes.
• Experience with SharePoint-based documentation repositories and governance.
• Familiarity with ITIL, NIST, CIS, or other recognized IT/security frameworks.
• Demonstrated ability to analyze undocumented or inconsistently documented processes and convert institutional knowledge into structured artifacts.
• Excellent written, verbal, organizational, and analytical skills.
• Ability to manage multiple workstreams, priorities, dependencies, and deliverables with limited supervision.

Preferred

• Government or highly regulated environment experience.
• CBAP, CCBA, PMI-PBA, PMP, ITIL Foundation, or comparable certification.
• Bachelor's degree in Information Technology, Information Systems, Business, or related field, or equivalent relevant professional experience.

Important

Candidates should be prepared to provide sanitized examples of previous BA deliverables, such as:

• Process maps
• Workflow diagrams
• Current-state assessments
• Matrices
• Comparable business-analysis artifacts

Portfolio/work-product quality and the ability to explain how the deliverables were developed will be important selection factors.

Note: This is a 100% onsite position in Spartanburg, SC.