IT Business Analyst — Documentation & Recovery

Zohorecruit; West Columbia (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

Spartanburg County Information Technologies in West Columbia, SC is seeking a Business Analyst - Advanced for a 12-month contract to lead the Documentation Recovery initiative. You will inventory and assess existing documentation, interview SMEs, and map current-state processes to support cybersecurity, resilience, and governance.

You will translate SME knowledge into structured artifacts and collaborate with a Technical Writer and IT leadership, maintaining a backlog and enforcing standards

Qualifications

• Must have 10+ years of business analysis experience in complex IT or technology.
• Proficiency with Microsoft 365 apps and Visio for diagrams.
• Experience working with technical SMEs across infrastructure, applications, service delivery, cybersecurity, or IT disciplines.

Responsibilities

• Lead discovery sessions, interviews, and workshops with IT teams and County stakeholders.
• Inventory existing technical, operational, security, system, and recovery documentation.
• Analyze current-state processes, workflows, roles, dependencies, handoffs, and pain points.
• Create process maps, workflow diagrams, data/process flows, inventories, matrices using Visio and Microsoft 365.
• Identify documentation gaps, single points of knowledge, process risks, and opportunities for standardization.
• Gather, organize, validate, and prioritize requirements for SOPs, runbooks, knowledge articles, system documentation, and recovery documentation.
• Translate SME knowledge into clear, structured source material and collaborate with the Technical Writer.
• Facilitate review and validation sessions to ensure documented processes reflect County operations.
• Maintain a documentation backlog, status tracking, priorities, ownership, and dependencies.
• Support development of documentation standards, templates, governance, and repository organization.

Skills

Business analysis experience 10+ yrs

Requirements elicitation

MS 365 proficiency

Visio process mapping

SME collaboration IT

Documentation recovery

SharePoint governance

IT security frameworks

Govt/regulatory context

Education

Bachelor's degree in IT/IS/Business

Job description

Spartanburg County Information Technologies in West Columbia, SC is seeking a Business Analyst - Advanced for a 12-month contract to lead the Documentation Recovery initiative. You will inventory and assess existing documentation, interview SMEs, and map current-state processes to support cybersecurity, resilience, and governance.

You will translate SME knowledge into structured artifacts and collaborate with a Technical Writer and IT leadership, maintaining a backlog and enforcing standards