Discovery Lead: Business Analyst for Documentation Recovery

Technix LLC; Spartanburg (SC); On-site; USD 70,000 - 90,000; Full time

Job summary

Technix LLC in Spartanburg, SC is seeking an experienced Business Analyst - Advanced for a 1-year contract to support the County's Cybersecurity Program and Documentation Recovery initiative. The BA will lead discovery, inventory documentation, interview SMEs, and translate findings into structured inputs for IT leadership and a Technical Writer.

Responsibilities include conducting discovery sessions, mapping current processes using Visio, identifying gaps, gathering requirements for SOPs and

Qualifications

• Bachelor's degree in IT/IS/Business or related field, or equivalent professional experience.
• CBAP, CCBA, PMI-PBA, PMP, ITIL Foundation or comparable certification preferred but not required.
• Ability to analyze undocumented or inconsistently documented processes and convert knowledge into structured artifacts.
• Excellent written, verbal, organizational, and analytical skills.
• Experience in government or highly regulated environments preferred.

Responsibilities

• Lead discovery sessions, interviews, and workshops with IT teams and County stakeholders.
• Inventory existing technical, operational, security, system, application, infrastructure, and recovery documentation.
• Analyze and document current-state business and IT processes, workflows, roles, dependencies, handoffs, and pain points.
• Create process maps, workflow diagrams, data/process flows, inventories, matrices using Visio and Microsoft 365.
• Identify documentation gaps, single points of knowledge, process risks, inconsistencies, and opportunities for standardization.
• Gather, organize, validate, and prioritize requirements for SOPs, runbooks, knowledge articles, system documentation, and recovery documentation.
• Translate SME knowledge into clear, structured source material and collaborate with the Technical Writer.
• Facilitate review and validation sessions to ensure documented processes reflect County operations.
• Maintain a documentation backlog, status tracking, priorities, ownership, and dependencies.
• Support development of documentation standards, templates, governance, ownership, review cycles, and repository organization.

Skills

Stakeholder interviewing

Process mapping

Requirements gathering

Documentation

Data analysis

Project coordination

Education

Bachelor's degree in Information Technology, Information Systems, Business, or related field

Tools

Microsoft Visio

Microsoft 365

SharePoint

ITIL

NIST

Job description

Technix LLC in Spartanburg, SC is seeking an experienced Business Analyst - Advanced for a 1-year contract to support the County's Cybersecurity Program and Documentation Recovery initiative. The BA will lead discovery, inventory documentation, interview SMEs, and translate findings into structured inputs for IT leadership and a Technical Writer.

Responsibilities include conducting discovery sessions, mapping current processes using Visio, identifying gaps, gathering requirements for SOPs and