Senior IT BA: Process Mapping & Documentation

HTC Global Services; Columbia (SC); On-site; USD 90,000 - 120,000; Full time

Job summary

HTC Global Services is seeking a Senior IT Business Analyst to drive process discovery, documentation recovery, and governance for a cybersecurity-focused initiative in Columbia, SC. You will partner with IT leaders and stakeholders to uncover undocumented processes and translate them into structured SOPs, runbooks, and knowledge artifacts.

You'll lead workshops, map processes in Visio, organize backlogs, and collaborate with a Technical Writer to standardize documentation across multiple

Qualifications

• 10+ years of demonstrated business analysis experience in complex IT or technology environments.
• Strong requirements elicitation, interviewing, facilitation, and stakeholder-management skills.
• Advanced proficiency with Microsoft 365, including Word, Excel, PowerPoint, Teams, SharePoint, and related collaboration tools.
• Strong proficiency with Microsoft Visio for process mapping, workflow documentation, and technical/business diagrams.

Responsibilities

• Lead discovery sessions, interviews, and workshops with IT teams and County stakeholders.
• Inventory existing technical, operational, security, system, application, infrastructure, and recovery documentation.
• Analyze and document current-state business and IT processes, workflows, roles, dependencies, handoffs, and pain points.
• Create process maps, workflow diagrams, data/process flows, inventories, matrices, and other analysis artifacts using Microsoft Visio and Microsoft 365.
• Identify documentation gaps, single points of knowledge, process risks, inconsistencies, and opportunities for standardization.
• Gather, organize, validate, and prioritize requirements for SOPs, runbooks, knowledge articles, system documentation, and recovery documentation.
• Translate subject-matter-expert knowledge into clear, structured source material and collaborate closely with the Technical Writer.
• Facilitate review and validation sessions to ensure documented processes accurately reflect operations.
• Maintain a documentation backlog, status tracking, priorities, ownership, and dependencies.
• Support development of documentation standards, templates, governance, ownership, review cycles, and repository organization.
• Analyze undocumented or inconsistently documented processes and convert institutional knowledge into structured artifacts.
• Manage multiple workstreams, priorities, dependencies, and deliverables with limited supervision.

Skills

Business analysis

Stakeholder management

Requirements elicitation

Communication

Education

Bachelor's degree in IT/IS/Business

Tools

Microsoft Visio

Microsoft 365

SharePoint

Job description

HTC Global Services is seeking a Senior IT Business Analyst to drive process discovery, documentation recovery, and governance for a cybersecurity-focused initiative in Columbia, SC. You will partner with IT leaders and stakeholders to uncover undocumented processes and translate them into structured SOPs, runbooks, and knowledge artifacts.

You'll lead workshops, map processes in Visio, organize backlogs, and collaborate with a Technical Writer to standardize documentation across multiple