Business Analyst (Documentation Recovery)

Accord Technologies Inc; Spartanburg (SC); On-site; USD 85,000 - 120,000; Part time

Job summary

Accord Technologies Inc in Spartanburg, SC seeks a Senior Business Analyst to drive discovery and analysis for a Documentation Recovery initiative. You will inventory existing documentation, interview SMEs, and map current-state processes to surface gaps that affect cybersecurity and operational resilience.

You will translate SME knowledge into structured source material for the Technical Writer, support governance and standards, and help establish repeatable documentation practices across IT

Qualifications

• 10+ years of business analysis in complex IT environments.
• Strong requirements elicitation, interviewing, facilitation, and stakeholder management.
• Advanced MS 365 proficiency (Word/Excel/PowerPoint/Teams/SharePoint) and Visio.
• Experience with IT infrastructure, cybersecurity, or service delivery SMEs.

Responsibilities

• Lead discovery sessions and workshops with IT teams and stakeholders.
• Inventory and analyze documentation across technical and operational domains.
• Document current-state processes, dependencies, and gaps.
• Create process maps, data flows, and governance artifacts.
• Prioritize requirements for SOPs, runbooks, and knowledge articles.
• Collaborate with Technical Writer to translate SME knowledge into structured materials.
• Maintain documentation backlog, tracking, and governance.

Skills

Business analysis

Requirements elicitation

Interviewing

Facilitation

Stakeholder management

Microsoft 365

Visio

Process mapping

Documentation governance

SOP development

Runbook development

SharePoint

Knowledge transfer

SME coordination

Cybersecurity awareness

Education

Bachelor's degree in IT/IS/Business

Tools

Microsoft 365 tools

Microsoft Visio

SharePoint

Job description

Job Title: Business Analyst (Documentation Recovery)

Job Location: Spartanburg, SC (on-site)

Position Type: W2 Contract

Initial term: 12+ months

Primary Skills

Business analysis, requirements elicitation, interviewing, facilitation, stakeholder management, Microsoft 365 (Word, Excel, PowerPoint, Teams, SharePoint), Microsoft Visio, process mapping, workflow documentation, technical/business diagrams, current-state assessments, documentation gap analysis, SOP and runbook development, documentation governance

Preferred Skills

Documentation recovery, IT operational maturity, knowledge management, process standardization, cybersecurity documentation, infrastructure documentation, disaster recovery, business continuity, IT service management, SharePoint-based documentation repositories, ITIL, NIST, CIS frameworks, government or highly regulated environment experience, CBAP, CCBA, PMI-PBA, PMP, ITIL Foundation

Position Overview

The Business Analyst will serve as the discovery and analysis lead for a Documentation Recovery initiative. Working across Information Technologies and with key stakeholders, the BA will inventory and assess existing documentation, interview subject-matter experts, document current-state processes and technology dependencies, identify documentation and process gaps, and organize findings into structured inputs for the Technical Writer and IT leadership. The work will support cybersecurity, operational continuity, knowledge transfer, disaster recovery, and long-term documentation governance. This new contract role supports the Cybersecurity Program and Documentation Recovery initiative and is being added to address documentation gaps, reduce reliance on institutional knowledge, improve operational resilience, and establish repeatable, maintainable documentation.

Daily Duties / Responsibilities

• Lead discovery sessions, interviews, and workshops with IT teams and stakeholders.
• Inventory existing technical, operational, security, system, application, infrastructure, and recovery documentation.
• Analyze and document current-state business and IT processes, workflows, roles, dependencies, handoffs, and pain points.
• Create process maps, workflow diagrams, data/process flows, inventories, matrices, and other analysis artifacts using Microsoft Visio and Microsoft 365.
• Identify documentation gaps, single points of knowledge, process risks, inconsistencies, and opportunities for standardization.
• Gather, organize, validate, and prioritize requirements for SOPs, runbooks, knowledge articles, system documentation, and recovery documentation.
• Translate SME knowledge into clear, structured source material and collaborate closely with the Technical Writer.
• Facilitate review and validation sessions to ensure documented processes accurately reflect operations.
• Maintain a documentation backlog, status tracking, priorities, ownership, and dependencies.
• Support development of documentation standards, templates, governance, ownership, review cycles, and repository organization.

Required Skills

• 10+ years of demonstrated business analysis experience in complex IT or technology environments
• Strong requirements elicitation, interviewing, facilitation, and stakeholder-management skills
• Advanced proficiency with Microsoft 365, including Word, Excel, PowerPoint, Teams, SharePoint, and related collaboration tools
• Strong proficiency with Microsoft Visio for process mapping, workflow documentation, and technical/business diagrams
• Experience working with technical SMEs across infrastructure, applications, service delivery, cybersecurity, or similar IT disciplines

Preferred Skills

• Experience with documentation recovery, IT operational maturity, knowledge-management, or process-standardization initiatives
• Experience documenting cybersecurity, infrastructure, disaster recovery, business continuity, or IT service-management processes
• Experience with SharePoint-based documentation repositories and governance
• Familiarity with ITIL, NIST, CIS, or other recognized IT/security frameworks
• Government or other highly regulated environment experience

Additional Skills & Duties

• Ability to analyze undocumented or inconsistently documented processes and convert institutional knowledge into structured artifacts.
• Excellent written, verbal, organizational, and analytical skills.
• Ability to manage multiple workstreams, priorities, dependencies, and deliverables with limited supervision.

Required Education

• Bachelor's degree in Information Technology, Information Systems, Business, or a related field, OR equivalent relevant professional experience. Demonstrated experience and quality of prior work are more important than a specific certification.

Required / Preferred Certifications

• Preferred: CBAP, CCBA, PMI-PBA, PMP, ITIL Foundation, or comparable professional certification. Certifications are preferred but will not substitute for demonstrated experience and strong work products.