Senior iSOC Coordinator: Real-Time Security & Live Response

Interface Systems; Ascalon (MO); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Shift differential

Paid time off

Benefits from day one

Job summary

Interface Systems is seeking a Level 3 iSOC Coordinator to manage real-time security events from our on-site Security Operations Center. You will perform remote checks, verify alarms, and coordinate live two-way audio/video interactions with monitored sites and emergency responders.

The role requires strong communication, de-escalation skills, and the ability to act decisively during incidents. Scheduled shifts include afternoons/evenings with differential pay, weekends, and holidays, plus

Qualifications

• High school diploma or GED equivalent.
• Two years of experience in customer service, call center, dispatch, or security roles is preferred.
• Excellent communication and interpersonal skills.
• Strong active listening skills.
• Working knowledge of Microsoft Office applications.

Responsibilities

• Perform remote security checks/virtual tours of customer locations.
• Conduct virtual security escorts to safeguard customers.
• Communicate with customer locations using two-way audio/video surveillance technology.
• Take appropriate action based on severity, including contacting emergency services.

Skills

Customer service

Communication

Active listening

De-escalation

Call center

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Interface Systems is seeking a Level 3 iSOC Coordinator to manage real-time security events from our on-site Security Operations Center. You will perform remote checks, verify alarms, and coordinate live two-way audio/video interactions with monitored sites and emergency responders.

The role requires strong communication, de-escalation skills, and the ability to act decisively during incidents. Scheduled shifts include afternoons/evenings with differential pay, weekends, and holidays, plus