Evening iSOC Coordinator: Real-Time Security Dispatcher

Interface Systems; St. Louis (MO); Vor Ort; USD 25.000 - 36.000; Vollzeit

Benefits dieser Stelle

Full benefits on Day 1 of employment

3 weeks paid vacation time

10 days paid sick time

Uncapped referral bonuses

Training provided

Zusammenfassung

Interface Systems is seeking a Level 3 iSOC Coordinator to manage real-time responses during security events. You will engage in live two-way audio interactions, verify alarms, de-escalate incidents, and coordinate with emergency personnel.

The role emphasizes quick decision-making, clear communication, and customer-focused service. The position requires availability for a schedule including weekends and holidays, with an evening/overnight differential and bonus opportunities after 90 days.

Qualifikationen

• High school diploma or GED required.
• 2+ years in customer service, call center, dispatch or security preferred.
• Excellent communication and interpersonal skills.
• MS Office knowledge and ability to document interactions.

Aufgaben

• Perform remote security checks and virtual tours of customer locations, observing for security vulnerabilities.
• Conduct virtual security escorts to safeguard customers during business hours or upon request.
• Communicate with customer locations using two-way audio/video surveillance technology.
• Respond to alarms with verified actions and notify responsible contacts as instructed.
• Answer inbound calls to assist with security inquiries and escalate when needed.
• Document all interactions and generate reports on alarm responses and life safety interventions.

Kenntnisse

Excellent communication

Active listening

Calm under pressure

Customer service

Ausbildung

High school diploma or GED

Tools

MS Office

Jobbeschreibung

Interface Systems is seeking a Level 3 iSOC Coordinator to manage real-time responses during security events. You will engage in live two-way audio interactions, verify alarms, de-escalate incidents, and coordinate with emergency personnel.

The role emphasizes quick decision-making, clear communication, and customer-focused service. The position requires availability for a schedule including weekends and holidays, with an evening/overnight differential and bonus opportunities after 90 days.