Senior iSOC Dispatcher: Real-Time Security & De-Escalation

Interface Systems, LLC; St. Louis, Northern (MO, KY); Hybrid; USD 30,000 - 39,000; Full time

Benefits offered by this job

Full benefits on Day 1 of employment

3 weeks paid vacation time and 10 days

Uncapped referral bonuses

Job summary

Interface Systems, LLC is seeking an iSOC Level 3 Coordinator to manage real-time security events from an onsite SOC. You will handle live two-way audio/video interactions, verify alarms, coordinate with emergency services, and document each incident.

The role emphasizes quick decision-making, de-escalation, and clear customer communications. Starting pay is $22.00 per hour with differential pay for evenings, overnights, and weekends.

Qualifications

• High school diploma or GED is required.
• Prior experience in customer service, dispatch, or security is preferred.
• Strong communication and composure under pressure are essential.

Responsibilities

• Perform remote security checks and virtual tours of customer locations.
• Communicate with customers using two-way audio/video systems during incidents.
• Verify alarms, dispatch emergency services when needed, and document responses.
• Answer inbound calls to resolve security inquiries and escalate when required.
• Maintain accurate records in the system of record and generate incident reports.

Skills

Customer service

Communication skills

Active listening

Education

High school diploma or GED

Tools

MS Office

Job description

Interface Systems, LLC is seeking an iSOC Level 3 Coordinator to manage real-time security events from an onsite SOC. You will handle live two-way audio/video interactions, verify alarms, coordinate with emergency services, and document each incident.

The role emphasizes quick decision-making, de-escalation, and clear customer communications. Starting pay is $22.00 per hour with differential pay for evenings, overnights, and weekends.