Senior iSOC Coordinator - Real-Time Security Dispatcher

Interfacesystems; St. Louis (MO); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Full benefits on Day 1

3 weeks paid vacation

10 days paid sick time

Uncapped referral bonuses

Training provided

Job summary

Interfacesystems seeks a Level 3 iSOC Coordinator to manage real-time interactions and interventions during critical security events. You will handle live two-way audio communication with monitored sites, de-escalate threats, and coordinate responses to incidents with authority.

The role involves 8-10 hour shifts, on-site work, and comprehensive benefits starting day one. Training is provided and performance bonuses apply after probation.

Qualifications

• Must pass pre-employment drug screening and background check.

Responsibilities

• Perform remote security checks/virtual tours of customer locations, observing areas for vulnerabilities and unusual activities.
• Conduct virtual security escorts during opening, closing, or on customer request.
• Communicate with customer locations using two-way audio/video surveillance technology.
• Take appropriate action based on severity or instructions, including contacting authorities if needed.
• Answer inbound phone calls to assist with security and system-related inquiries.
• Maintain accurate records and documentation in the system of record.
• Monitor, verify and respond to alarm signals, and coordinate responses as required.

Skills

Real-time incident response

Live audio communication

Security operations

Job description

Interfacesystems seeks a Level 3 iSOC Coordinator to manage real-time interactions and interventions during critical security events. You will handle live two-way audio communication with monitored sites, de-escalate threats, and coordinate responses to incidents with authority.

The role involves 8-10 hour shifts, on-site work, and comprehensive benefits starting day one. Training is provided and performance bonuses apply after probation.