Senior iSOC Coordinator: Real-Time Security & Alarm Response

Interface Systems; Ascalon (MO); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Full benefits Day 1

3 weeks paid vacation

10 days paid sick leave

Referral bonuses

Shift differential

Performance bonuses

On-site work

Job summary

Interface Systems is seeking a Level 3 iSOC Coordinator to manage real-time security events with live audio communication and rapid decision-making. You will verify alarms, monitor video, de-escalate incidents, and coordinate with emergency services as needed.

The role offers on-site work with shift differentials, bonuses, and comprehensive benefits. Training is provided and performance is rewarded in a fast-paced, technology-driven environment.

Qualifications

• Excellent communication and interpersonal skills ensuring all interactions are handled with professionalism and care.
• Strong active listening skills to understand customer needs and provide timely, accurate responses to requests.
• Working knowledge of Microsoft Office applications.

Responsibilities

• Perform remote security checks/virtual tours of customer locations and observe for vulnerabilities.
• Communicate with customer locations using two-way audio/video surveillance technology.
• Take appropriate action including contacting emergency services as needed.
• Answer inbound calls to assist with security inquiries and resolve issues.
• Maintain accurate records in the system of record.
• Monitor, verify and respond to alarm signals and perform video verification.

Skills

Communication

Active listening

MS Office

Composure under pressure

Education

High school diploma or GED

Tools

Video surveillance software

Two-way audio systems

Job description

Interface Systems is seeking a Level 3 iSOC Coordinator to manage real-time security events with live audio communication and rapid decision-making. You will verify alarms, monitor video, de-escalate incidents, and coordinate with emergency services as needed.

The role offers on-site work with shift differentials, bonuses, and comprehensive benefits. Training is provided and performance is rewarded in a fast-paced, technology-driven environment.