Senior iSOC Coordinator: Real-Time Security Dispatch

Interface Security Systems LLC; St. Louis (MO); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Benefits on Day 1

3 weeks paid vacation

10 days paid sick time

Uncapped referral bonuses

Performance bonus up to $1,000 monthly

Attendance bonus up to $3,000 per year

Job summary

Interface Security Systems LLC is seeking a Level 3 iSOC Coordinator to manage real-time security events, including alarm verification, video monitoring, and live interactions with monitored sites.

The role emphasizes rapid decision-making, de-escalation, and authoritative communication with customers and emergency personnel, with a path for growth within a fast-paced, tech-driven team.

Qualifications

• High school diploma or GED required.
• Two years of experience in customer service, call center, dispatch, or security preferred.
• Excellent communication and interpersonal skills.

Responsibilities

• Perform remote security checks and virtual tours of customer locations.
• Communicate with customer locations using two-way audio/video surveillance.
• Respond to alarms and coordinate with emergency services as required.
• Maintain accurate records and document interactions in the system.
• Generate detailed reports on alarm responses and life safety interventions.

Skills

Customer service

Call center

Dispatch

Security

Active listening

Communication

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Interface Security Systems LLC is seeking a Level 3 iSOC Coordinator to manage real-time security events, including alarm verification, video monitoring, and live interactions with monitored sites.

The role emphasizes rapid decision-making, de-escalation, and authoritative communication with customers and emergency personnel, with a path for growth within a fast-paced, tech-driven team.