Senior iSOC Coordinator — Real-Time Security & Incident Lead

Interface Systems; St. Louis (MO); On-site; USD 63,370,000 - 71,635,000; Full time

Benefits offered by this job

Full benefits on Day 1 of employment

3 weeks paid vacation

10 days paid sick time

Uncapped referral bonuses

Training provided

Job summary

Interface Systems is seeking a Level 3 iSOC Coordinator to manage real-time security events with live audio interactions at monitored sites. You will verify alarms, conduct video checks, and dispatch appropriate responses while maintaining clear communication with customers and emergency services.

The role offers shift flexibility, on-site work, and comprehensive benefits starting day one. A strong focus on rapid decision-making and de-escalation is required.

Qualifications

• High school diploma or GED required.
• Strong communication and interpersonal skills essential.
• Experience in customer service, dispatch, or security preferred.

Responsibilities

• Monitor and respond to security incidents using live two-way audio/video systems.
• Coordinate with customers and emergency services as needed to resolve events.
• Maintain accurate records and generate detailed incident reports.
• Assist in de-escalation and real-time decision making during incidents.

Skills

Excellent communication

Active listening

Calm under pressure

Customer service

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Interface Systems is seeking a Level 3 iSOC Coordinator to manage real-time security events with live audio interactions at monitored sites. You will verify alarms, conduct video checks, and dispatch appropriate responses while maintaining clear communication with customers and emergency services.

The role offers shift flexibility, on-site work, and comprehensive benefits starting day one. A strong focus on rapid decision-making and de-escalation is required.