Senior iSOC Coordinator - Real-Time Security & Dispatch

Interface Systems; Ascalon (MO); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Benefits on Day 1 of employment

3 weeks vacation + 10 days sick time

Uncapped referral bonuses

Training provided

Job summary

Interface Systems is hiring an on-site Level 3 iSOC Coordinator to manage real-time security operations, alarms, and live audio interactions with monitored sites. You will escalate, de-escalate, and coordinate with emergency services as needed while documenting all actions.

Responsibilities include remote checks, video verification, and delivering clear communication to customers and personnel. A high school diploma and 2 years in related roles are preferred, with training provided.

Qualifications

• High school diploma or GED equivalent.
• Two years of experience in customer service, call center, dispatch, or security roles is preferred.
• Excellent communication and interpersonal skills.
• Strong active listening skills to understand customer needs.
• Working knowledge of Microsoft Office applications.

Responsibilities

• Perform remote security checks/virtual tours of customer locations, observing for vulnerabilities and unusual activities.
• Conduct virtual security escorts to safeguard customers during opening/closing or requests.
• Communicate with customer locations using two-way audio/video surveillance technology.
• Take appropriate action based on severity, including contacting emergency services as needed.
• Answer inbound calls to assist with security and system-related inquiries.
• Maintain accurate records in the system of record.
• Monitor, verify and respond to alarm signals; place calls to verify validity.
• Provide life safety support by dispatching emergency personnel when needed.
• Provide basic alarm support such as arming/disarming and resetting alarms.
• Manage live audio interactions during alarm events and incidents.
• Use two-way audio to intervene during real-time incidents with authority.
• Handle loitering, trespassing, or other violations with de-escalation or rapid decisions.
• Document all interactions and generate detailed incident reports.

Skills

Customer service

Call center

Security

Communication

Active listening

MS Office

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Interface Systems is hiring an on-site Level 3 iSOC Coordinator to manage real-time security operations, alarms, and live audio interactions with monitored sites. You will escalate, de-escalate, and coordinate with emergency services as needed while documenting all actions.

Responsibilities include remote checks, video verification, and delivering clear communication to customers and personnel. A high school diploma and 2 years in related roles are preferred, with training provided.