Senior iSOC Dispatcher – Real-Time Security & Alarms

Interface Systems; Ascalon (MO); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Full benefits on Day 1 of employment

3 weeks paid vacation + 10 days sick

Referral bonuses (uncapped)

Training provided

Job summary

Interface Systems is seeking a Level 3 iSOC Coordinator to manage real-time security events, coordinating live audio interactions with monitored sites and intervening to address threats with authority.

You will verify alarms, conduct video verification of incidents, and escalate to emergency services as required. This is an on-site role with comprehensive benefits and opportunities for growth.

Qualifications

• High school diploma or GED
• Two years of experience in customer service, call center, dispatch, or security roles is preferred
• Excellent communication and interpersonal skills ensuring all interactions are handled with professionalism and care
• Strong active listening skills to understand customer needs and provide timely, accurate responses
• Working knowledge of Microsoft Office applications
• Ability to maintain a calm and positive demeanor in high pressure situations

Responsibilities

• Perform remote security checks/ virtual tours of customer locations, observing for security vulnerabilities
• Conduct virtual security escorts to safeguard customers during business opening/closing
• Communicate with customer locations using two-way audio/video surveillance technology
• Answer inbound calls to assist with security inquiries and escalations
• Monitor, verify and respond to alarm signals; place outgoing calls to verify validity
• Provide life safety support and dispatch to emergency personnel
• Manage live audio interactions during alarm events and de-escalate when needed
• Document all interactions and generate detailed reports on responses

Skills

Alarm verification

Video monitoring

Two-way audio

Emergency coordination

Customer service

Communication skills

Microsoft Office

De-escalation

Education

High school diploma or GED

Tools

Automation system

Video surveillance software

Job description

Interface Systems is seeking a Level 3 iSOC Coordinator to manage real-time security events, coordinating live audio interactions with monitored sites and intervening to address threats with authority.

You will verify alarms, conduct video verification of incidents, and escalate to emergency services as required. This is an on-site role with comprehensive benefits and opportunities for growth.