Senior iSOC Coordinator: Live Security & Incident Response

Interface Systems, LLC; St. Louis (MO); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Full benefits on Day 1 of employment

3 weeks paid vacation

10 days paid sick time

Uncapped referral bonuses

Shift differentials

Bonuses up to $1,000 monthly

Job summary

Interface Systems, LLC is seeking a Level 3 iSOC Coordinator to oversee real-time security events, including live audio communications with monitored sites and rapid incident response. You will handle alarm verification, video monitoring, and de-escalation of potential threats in a high-stakes environment.

The role offers a 3:30pm-12am shift, weekend/holiday scheduling, and a comprehensive benefits package starting Day 1, plus performance and attendance bonuses and a $500 hiring bonus for new

Qualifications

• High school diploma or GED equivalent.
• Two years of experience in customer service, call center, dispatch, or security roles preferred.
• Excellent communication and interpersonal skills.
• Strong active listening skills.
• Proficiency with Microsoft Office applications.

Responsibilities

• Perform remote security checks and virtual tours of customer locations.
• Communicate with customer locations using two-way audio/video surveillance technology.
• Monitor, verify and respond to alarm signals; place calls to verify validity.
• Assist in dispatch to emergency services when required.
• Manage live audio interactions during alarm events and incidents.
• Document all interactions and generate detailed incident reports.

Skills

Communication

Active listening

Microsoft Office

Customer service

Education

High school diploma / GED

Job description

Interface Systems, LLC is seeking a Level 3 iSOC Coordinator to oversee real-time security events, including live audio communications with monitored sites and rapid incident response. You will handle alarm verification, video monitoring, and de-escalation of potential threats in a high-stakes environment.

The role offers a 3:30pm-12am shift, weekend/holiday scheduling, and a comprehensive benefits package starting Day 1, plus performance and attendance bonuses and a $500 hiring bonus for new