iSOC Level 3 Coordinator — Real-Time Security Dispatch

Interface Systems; St. Louis (MO); Sur place; USD 30 000 - 36 000; Plein temps

Avantages offerts par ce poste

Benefits from Day 1

Vacation time

Referral bonuses

Training provided

Résumé du poste

Interface Systems is seeking a Level 3 iSOC Coordinator to manage real-time interactions and interventions during critical security events. You will handle live audio communication with monitored sites, verify alarms, and de-escalate potential threats in a fast-paced environment.

The role offers 2:30pm-12am shifts, full benefits from day one, and bonuses for attendance and performance. Previous security experience, strong communication, and proficiency with MS Office are preferred.

Qualifications

• Two years of experience in customer service, call center, dispatch, or security roles is preferred.
• Excellent communication and interpersonal skills ensuring all interactions are handled with professionalism and care.
• Working knowledge of Microsoft Office applications.

Responsabilités

• Perform remote security checks / virtual tours of customer locations, observing all areas for vulnerabilities.
• Conduct virtual security escorts to safeguard customers during business openings, closings, or upon request.
• Communicate with customer locations using two-way audio/video surveillance technology.
• Take action based on severity, including contacting customers and requesting emergency services.
• Answer inbound calls to resolve or escalate security and system inquiries from customers, employees, and vendors.
• Maintain accurate records in the system of record and monitor alarm signals with verification procedures.
• Provide life safety support by dispatching to emergency personnel and guiding responders.
• Manage live audio interactions during incidents and de-escalate threats when needed.
• Document interactions and generate detailed reports on alarm responses and life safety interventions.

Connaissances

Customer service

Communication

Active listening

MS Office

Formation

High school diploma

Description du poste

Interface Systems is seeking a Level 3 iSOC Coordinator to manage real-time interactions and interventions during critical security events. You will handle live audio communication with monitored sites, verify alarms, and de-escalate potential threats in a fast-paced environment.

The role offers 2:30pm-12am shifts, full benefits from day one, and bonuses for attendance and performance. Previous security experience, strong communication, and proficiency with MS Office are preferred.