iSOC Coordinator: Real-Time Security & Alarm Response

Interface Systems; St. Louis (MO); Sur place; USD 25 000 - 36 000; Plein temps

Avantages offerts par ce poste

Full benefits on Day 1 of employment

Vacation time (3 weeks)

Sick time (10 days)

Uncapped referral bonuses

Growth opportunities

Résumé du poste

Interface Systems is seeking a Level 3 iSOC Coordinator to manage real-time security events, including live two-way audio interactions with monitored sites and rapid incident resolution. This role emphasizes alarm verification, video monitoring, and decisive action in a fast-paced, tech-driven environment.

Responsibilities include managing escalations, coordinating with emergency services, documenting interactions, and generating detailed incident reports.

Qualifications

• Excellent communication and interpersonal skills for handling high-pressure security events.
• Strong listening skills to understand customer needs and respond appropriately.
• Experience with Microsoft Office applications for documentation and reporting.

Responsabilités

• Perform remote security checks and virtual tours of client locations to identify vulnerabilities.
• Conduct virtual security escorts during business opening/closing or upon request.
• Communicate with customer locations using two-way audio/video systems.
• Take action based on severity, including contacting customers or emergency services as needed.
• Answer inbound calls to resolve or escalate security/inquiries.
• Maintain accurate records in the system of record.

Connaissances

Excellent communication

Active listening

Calm under pressure

Interpersonal skills

Microsoft Office

Formation

High school diploma or GED

Outils

Microsoft Office

Description du poste

Interface Systems is seeking a Level 3 iSOC Coordinator to manage real-time security events, including live two-way audio interactions with monitored sites and rapid incident resolution. This role emphasizes alarm verification, video monitoring, and decisive action in a fast-paced, tech-driven environment.

Responsibilities include managing escalations, coordinating with emergency services, documenting interactions, and generating detailed incident reports.