iSOC Coordinator: Real-Time Security & Alarm Response

Interface Systems, LLC; St. Louis, Northern (MO, KY); Hybride; USD 46 000 - 60 000; Plein temps

Avantages offerts par ce poste

Full benefits on Day 1 of employment

3 weeks paid vacation time

10 days paid sick time

Uncapped referral bonuses

Résumé du poste

Interface Systems, LLC is seeking a Level 3 iSOC Coordinator for its on-site Security Operations Center. You will manage real-time interactions during critical security events, perform alarm verification, video monitoring, and rapid decision-making to address security violations.

Training is provided, with full benefits from day one. Shift hours run 12:00PM–8:30PM, must work weekends/holidays, and enjoy performance and attendance bonuses.

Qualifications

• Two years of experience in customer service, call center, dispatch, or security roles is preferred.
• Excellent communication and interpersonal skills ensuring professionalism in high pressure situations.
• Working knowledge of Microsoft Office applications.

Responsabilités

• Perform remote security checks and virtual tours of customer locations, observing for vulnerabilities.
• Communicate with customer locations using two-way audio/video surveillance technology.
• Monitor alarm signals, verify validity, and document all interactions for follow-up.

Connaissances

Customer service

Call center

Security knowledge

Active listening

Microsoft Office

Formation

High school diploma or GED

Outils

Video surveillance software

Two-way audio systems

Description du poste

Interface Systems, LLC is seeking a Level 3 iSOC Coordinator for its on-site Security Operations Center. You will manage real-time interactions during critical security events, perform alarm verification, video monitoring, and rapid decision-making to address security violations.

Training is provided, with full benefits from day one. Shift hours run 12:00PM–8:30PM, must work weekends/holidays, and enjoy performance and attendance bonuses.