Real-Time iSOC Coordinator: Live Security & Escalation

Interface Systems, LLC; St. Louis, Northern (MO, KY); Hybrid; USD 30,000 - 33,000; Full time

Benefits offered by this job

3 weeks paid vacation time

10 days paid sick time

Benefits start Day 1

Job summary

Interface Systems, LLC is seeking an experienced Level 3 iSOC Coordinator to manage real-time security events with live audio coordination at monitored sites. You will handle alarm verification, video monitoring, and rapid decision-making in a fast-paced, on-site environment.

The role involves supervising three levels of responsibility (Security, Life Safety, Interactive) and coordinating with emergency services as needed.

Qualifications

• High school diploma or GED equivalent.
• Two years of experience in customer service, call center, dispatch, or security roles is preferred.
• Excellent communication and interpersonal skills ensuring all interactions are handled with professionalism and care.
• Strong active listening skills to understand customer needs and provide timely, accurate responses to requests.
• Working knowledge of Microsoft Office applications.
• Ability to maintain a calm and positive demeanor in high pressure situations.

Responsibilities

• Perform remote security checks/virtual tours of customer locations.
• Communicate with customer locations using two-way audio/video surveillance.
• Answer inbound calls and resolve or escalate security inquiries.
• Monitor, verify and respond to alarm signals; dispatch as needed.
• Provide life safety support and basic alarm handling.
• Manage live audio interactions during alarm events; de-escalate incidents when required.
• Document interactions and generate detailed incident reports.

Skills

Communication

Active listening

Customer service

Stress management

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Interface Systems, LLC is seeking an experienced Level 3 iSOC Coordinator to manage real-time security events with live audio coordination at monitored sites. You will handle alarm verification, video monitoring, and rapid decision-making in a fast-paced, on-site environment.

The role involves supervising three levels of responsibility (Security, Life Safety, Interactive) and coordinating with emergency services as needed.