Senior IR Scheduler — Patient Access & Care

2200 The Brigham and Women's Hospital, Inc.; Boston (MA); Hybrid; USD 43,000 - 62,000; Full time

Benefits offered by this job

Medical

Dental

Vision

403b retirement plan

Tuition reimbursement

MBTA pass

Job summary

The Brigham and Women's Hospital, Inc. in Boston, MA is seeking a Front Desk/Registration Specialist to manage patient registrations and scheduling with care and efficiency. You will coordinate appointments, document demographics, and ensure accurate data entry across multiple systems.

The role requires 2–3 years in a medical office, experience with Epic, and strong customer service skills. The position is onsite with hybrid work after training, offering competitive pay and comprehensive

Qualifications

• 2–3 years of medical office/hospital/clinic experience.
• Epic experience in a healthcare environment is required.
• Customer service experience in a contact/call center environment with high call volume.

Responsibilities

• Coordinate registration and scheduling for new patient appointments.
• Document demographic, medical, financial, and referral information in systems.
• Answer calls, triage, and provide timely messages to patients and providers.
• Ensure patient information is available to providers and HIPAA compliant.
• Transcribe call, referral, and scheduling information across multiple systems.

Skills

Customer service

Communication

Teamwork

Attention to detail

High call volume handling

Privacy & confidentiality

Education

High School Diploma

Tools

Epic

Microsoft Outlook

Excel

Job description

The Brigham and Women's Hospital, Inc. in Boston, MA is seeking a Front Desk/Registration Specialist to manage patient registrations and scheduling with care and efficiency. You will coordinate appointments, document demographics, and ensure accurate data entry across multiple systems.

The role requires 2–3 years in a medical office, experience with Epic, and strong customer service skills. The position is onsite with hybrid work after training, offering competitive pay and comprehensive