Clinical Scheduling & Admin Pro II

Brigham and Women's Hospital; Brookline (MA); On-site; USD 50,703,000 - 71,419,000; Full time

Job summary

Brigham and Women’s Hospital in Boston is seeking an Administrative Clerk to support clinical service operations. The role performs routine clerical tasks, schedules patient visits, handles check-in/out, and assists with billing forms and document management in the electronic medical record.

You will greet patients, answer calls, file records, and may assist with co-payments. This onsite position requires solid organization, attention to detail, and the ability to work with diverse teams to keep

Qualifications

• Office suite proficiency and familiarity with filing, scanning, and faxing.
• Ability to handle non-routine calls and routine inquiries.
• Strong written and spoken communication for healthcare settings.
• Clear reading comprehension and message-taking skills.
• Excellent time management and ability to manage multiple tasks.
• Organized with adherence to established office procedures.

Responsibilities

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders and print appointment schedules.
• Process patient billing forms and scan documents to patient medical records/LMR.
• Call for patient medical records and laboratory test results.
• Open and distribute unit mail or faxes.
• Type forms, records, schedules, memos, etc., as directed.
• May be required to accept co-payments.
• Handles, screens, and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.
• Acts as "Super User" for scheduling, registration, and billing systems.
• Provides assistance and training to others in these areas.
• May perform more complex or specialized functions at a more advanced competency level.

Skills

Office suite proficiency

Phone system handling

Written communication

Verbal communication

Time management

Multi-tasking

Education

High School Diploma or Equivalent

Job description

Brigham and Women’s Hospital in Boston is seeking an Administrative Clerk to support clinical service operations. The role performs routine clerical tasks, schedules patient visits, handles check-in/out, and assists with billing forms and document management in the electronic medical record.

You will greet patients, answer calls, file records, and may assist with co-payments. This onsite position requires solid organization, attention to detail, and the ability to work with diverse teams to keep