Senior IoT Implementation Lead (Remote)

Samsara; Denver (CO); A distancia; USD 109.000 - 166.000; Jornada completa

Descripción de la vacante

Samsara is seeking an experienced Implementation Lead within the Strategic Customer Success team to help Enterprise customers deploy and adopt our IoT solutions across fleets and industrial assets. You will own the customer relationship from onboarding to renewal, coordinating with Sales, Support, Sales Engineering and Product to ensure rapid time-to-value.

The role requires 10+ years in technology consulting or customer-facing implementations, executive stakeholder management, and a track

Formación

• 10+ years in technology consulting or customer-facing technology implementations.
• Executive stakeholder management at C-suite level.
• Enterprise SaaS experience is preferred.
• Bachelor’s degree from a 4-year institution.

Responsabilidades

• Be on the front-lines and ensure our customers increase safety, efficiency, and sustainability of their operations with our IoT platform.
• Manage the deployment of Samsara technology to large-scale customers, enabling customers to achieve quick time to value in their investment.
• Create launch plans and a roadmap to increase product usage.
• Track implementation progress, participation, product adoption, and account health.
• Run training sessions, demonstrate Samsara’s technology, and work through challenges with executives and day-to-day users of the system across numerous use cases.
• Juggle multiple customer engagements in parallel and work cross-functionally to deliver an exceptional experience for our customers.
• Serve as a mentor to the wider Customer Success and Support teams.
• Deeply understand the Samsara platform’s capabilities and explain them to customers of all types.
• Champion, role model, and embed Samsara’s cultural principles as we scale globally and across new offices.

Conocimientos

Executive stakeholder mgmt

Technology implementations

Customer-facing experience

SaaS experience

Educación

Bachelor’s degree

Descripción del empleo

Samsara is seeking an experienced Implementation Lead within the Strategic Customer Success team to help Enterprise customers deploy and adopt our IoT solutions across fleets and industrial assets. You will own the customer relationship from onboarding to renewal, coordinating with Sales, Support, Sales Engineering and Product to ensure rapid time-to-value.

The role requires 10+ years in technology consulting or customer-facing implementations, executive stakeholder management, and a track