Senior IoT Implementation Strategist — Remote

Samsara; Seattle (WA); Remote; USD 109.000 - 166.000; Vollzeit

Zusammenfassung

Samsara is seeking an Enterprise Customer Success professional in the United States to guide our largest customers through onboarding, adoption, advocacy, and renewal. You will own deployments for enterprise fleets and industrial assets, partnering with Sales, Support, Sales Engineering and Product to ensure value and adoption.

You’ll build relationships with executives and day-to-day users, translate technical concepts, and help customers achieve measurable outcomes while championing Samsara’s

Qualifikationen

• 10+ years of experience in technology consulting and/or customer-facing technology implementation.
• Exceptional executive stakeholder management and communications, emotional intelligence, and prioritization.
• Experience supporting or working with technical products.
• Bachelor’s degree from a 4-year institution.

Aufgaben

• Be on the front-lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform.
• Manage the deployment of Samsara technology to large-scale customers, enabling customers to achieve quick time to value in their investment.
• Create launch plans and a roadmap to increase product usage.
• Track implementation progress, participation, product adoption, and account health.
• Run training sessions, demonstrate Samsara’s technology, and work through challenges with executives and day-to-day users of the system across numerous use cases.
• Juggle multiple customer engagements in parallel and work cross-functionally to deliver an exceptional experience for our customers.
• Serve as a mentor to the wider Customer Success and Support teams.
• Deeply understand the Samsara platform’s capabilities and explain them to customers of all types.
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

Kenntnisse

Executive stakeholder management

Communications

Emotional intelligence

Prioritization

Problem solving

Consultative skills

End-to-end implementations

Technology product experience

Ausbildung

Bachelor’s degree

Jobbeschreibung

Samsara is seeking an Enterprise Customer Success professional in the United States to guide our largest customers through onboarding, adoption, advocacy, and renewal. You will own deployments for enterprise fleets and industrial assets, partnering with Sales, Support, Sales Engineering and Product to ensure value and adoption.

You’ll build relationships with executives and day-to-day users, translate technical concepts, and help customers achieve measurable outcomes while championing Samsara’s