Senior Investigations Manager — AML & Compliance Coach

NBMBAA; Jacksonville (FL); Presencial; USD 90 000 - 130 000; Tempo integral

Resumo da oferta

Bank of America is seeking an Investigations Manager to lead a team of Investigations Analysts, overseeing quality, productivity, and risk management to ensure regulatory compliance and enterprise standards.

The role requires strong leadership, sound judgment, and the ability to collaborate with multiple stakeholders. You will guide complex investigations, support SAR submissions, and drive continuous improvement in investigative processes.

Qualificações

• Demonstrated leadership capabilities with the ability to coach, develop, and motivate others.
• Strong verbal and written communication skills, including the ability to effectively present findings and recommendations.
• Excellent analytical, critical-thinking, and problem-solving abilities.
• Ability to make sound, risk-based decisions in a fast-paced environment.
• Familiarity with transaction monitoring and case management systems.

Responsabilidades

• Lead, coach, and develop a team of investigators to meet production, quality, and service level expectations.
• Provide guidance on complex investigations, suspicious activity assessments, and escalation decisions.
• Review investigative findings to ensure documentation is accurate, thorough, and compliant with regulatory and enterprise requirements.
• Support the timely and accurate completion of Suspicious Activity Reports (SARs) for submission to regulators and/or law enforcement.
• Monitor team performance and drive accountability for quality, productivity, and risk management standards.
• Conduct quality reviews and provide coaching to support employee development.
• Partner with senior leaders and business stakeholders to communicate investigative trends, risks, and case outcomes.
• Identify and implement process improvements that enhance operational efficiency and effectiveness.

Conhecimentos

Leadership

Communication

Analytical thinking

Attention to detail

Time management

Collaboration

Investigative systems

Regulatory compliance

Formação académica

CAMS certification

Ferramentas

Transaction monitoring systems

Case management systems

Investigative software/tools

Descrição da oferta de emprego

Bank of America is seeking an Investigations Manager to lead a team of Investigations Analysts, overseeing quality, productivity, and risk management to ensure regulatory compliance and enterprise standards.

The role requires strong leadership, sound judgment, and the ability to collaborate with multiple stakeholders. You will guide complex investigations, support SAR submissions, and drive continuous improvement in investigative processes.