Investigations Manager — AML & Financial Crimes

Bank of America; Jacksonville (FL); On-site; USD 95,000 - 135,000; Full time

Job summary

Bank of America is hiring an Investigations Manager in Jacksonville to lead a team of Investigations Analysts, ensuring quality, productivity, and compliance with regulatory standards. The role balances operational performance with employee development and requires strong leadership and risk-based decision making.

Responsibilities include guiding complex investigations, reviewing findings, supporting SAR submissions, and driving process improvements in a fast-paced environment.

Qualifications

• Proven leadership with ability to coach and develop others.
• Strong written and verbal communication skills.
• Excellent analytical and problem-solving abilities.
• Risk-based decision making in fast-paced environments.
• Ability to manage multiple priorities with urgency and accuracy.
• Collaborates across teams and levels to drive results.

Responsibilities

• Lead, coach, and develop Investigations Analysts to meet production goals.
• Provide guidance on complex investigations and escalation decisions.
• Review findings for accuracy and regulatory compliance.
• Support timely SAR submissions to regulators and law enforcement.
• Monitor performance and drive quality, productivity, and risk.
• Partner with senior leaders to communicate trends and outcomes.
• Identify process improvements to boost efficiency.

Skills

Leadership

Communication

Analytical thinking

Decision making

Time management

Collaboration

Technical aptitude

Attention to detail

Education

CAMS certification

Tools

Case management systems

Job description

Bank of America is hiring an Investigations Manager in Jacksonville to lead a team of Investigations Analysts, ensuring quality, productivity, and compliance with regulatory standards. The role balances operational performance with employee development and requires strong leadership and risk-based decision making.

Responsibilities include guiding complex investigations, reviewing findings, supporting SAR submissions, and driving process improvements in a fast-paced environment.