Investigations Manager: AML & Financial Crimes Lead

Bank of America; Jacksonville (FL); On-site; USD 110,000 - 150,000; Full time

Job summary

Bank of America is seeking an Investigations Manager to lead a team of Investigations Analysts, oversee quality, productivity, and risk management. You will guide complex investigations, ensure regulatory compliance, and collaborate with stakeholders to drive improvements while developing talent and aligning with enterprise standards.

The role emphasizes leadership, decision-making under pressure, and the ability to balance performance with employee growth in a fast-paced financial services

Qualifications

• Demonstrated leadership capabilities with the ability to coach, develop, and motivate others.
• Strong verbal and written communication skills.
• Excellent analytical, critical-thinking, and problem-solving abilities.
• Ability to make risk-based decisions in a fast-paced environment.
• Flexible with multiple priorities.
• Strong organizational and time-management skills.
• Proven collaboration across teams.
• Technical proficiency with investigative systems and tools.
• Attention to detail and sense of urgency.

Responsibilities

• Lead, coach, and develop a team of investigators to meet production, quality, and service level expectations.
• Provide guidance on complex investigations, suspicious activity assessments, and escalation decisions.
• Review investigative findings to ensure documentation is accurate, thorough, and compliant with regulatory and enterprise requirements.
• Support the timely and accurate completion of Suspicious Activity Reports (SARs) for submission to regulators and/or law enforcement.
• Monitor team performance and drive accountability for quality, productivity, and risk management standards.
• Conduct quality reviews and provide coaching to support employee development.
• Partner with senior leaders and business stakeholders to communicate investigative trends, risks, and case outcomes.
• Identify and implement process improvements that enhance operational efficiency and effectiveness.

Skills

People Leadership & Team Development

Analytical Thinking

Regulatory Compliance

Investigations

Communication

Risk Management

Attention to Detail

Cross-functional Collaboration

Decision Making

Learning Systems Proficiency

Job description

Bank of America is seeking an Investigations Manager to lead a team of Investigations Analysts, oversee quality, productivity, and risk management. You will guide complex investigations, ensure regulatory compliance, and collaborate with stakeholders to drive improvements while developing talent and aligning with enterprise standards.

The role emphasizes leadership, decision-making under pressure, and the ability to balance performance with employee growth in a fast-paced financial services