Senior Instructional Designer, AI-Driven Trust & Safety

Amazon Inc.; Austin (TX); Sur place; USD 74 000 - 130 000; Plein temps

Résumé du poste

Amazon in Austin, TX is seeking a Senior Instructional Designer to build and run an AI-native learning program for Prime Video Trust & Safety analysts across markets. You will design onboarding, ongoing training, and certification, and create point-of-work guidance using generative AI to deliver personalized, fast, scalable learning.

You will stand up AI-driven practice environments, measure time-to-competency and quality outcomes, and collaborate with Policy, Ops, and Product partners to keep

Qualifications

• Bachelor's degree or equivalent.
• 6+ years designing and delivering learning programs in operations, contact center, content moderation, or similar high-judgment environments.
• Hands-on experience using generative AI tools to build learning content — you've shipped things, not just experimented.
• Track record of measuring learning against real outcomes, not just satisfaction scores.
• Strong writing and information design skills.

Responsabilités

• Design and deliver onboarding, ongoing training, and certification for content analysts across markets.
• Build point-of-work guidance and job aids that analysts use in the moment, not just courses they complete once.
• Use generative AI to author modules, scenarios, quiz banks, and personalized learning paths at speed.
• Stand up realistic AI-driven practice environments where analysts train on synthetic scenarios with instant feedback.
• Measure what your programs actually change — time-to-competency, quality, confidence — not just completion rates.
• Keep learning content current as policies and tools evolve, working closely with Policy, Ops, and Product partners.

Connaissances

Instructional design

Generative AI usage

Measurement of outcomes

Strong writing

Formation

Bachelor's degree or equivalent

Outils

Generative AI tools

Description du poste

Amazon in Austin, TX is seeking a Senior Instructional Designer to build and run an AI-native learning program for Prime Video Trust & Safety analysts across markets. You will design onboarding, ongoing training, and certification, and create point-of-work guidance using generative AI to deliver personalized, fast, scalable learning.

You will stand up AI-driven practice environments, measure time-to-competency and quality outcomes, and collaborate with Policy, Ops, and Product partners to keep