Instructional Designer, Prime Video, Trust and Safety

Amazon Inc.; Austin (TX); On-site; USD 74,000 - 130,000; Full time

Job summary

Amazon in Austin, TX is seeking a Senior Instructional Designer to build and run an AI-native learning program for Prime Video Trust & Safety analysts across markets. You will design onboarding, ongoing training, and certification, and create point-of-work guidance using generative AI to deliver personalized, fast, scalable learning.

You will stand up AI-driven practice environments, measure time-to-competency and quality outcomes, and collaborate with Policy, Ops, and Product partners to keep

Qualifications

• Bachelor's degree or equivalent.
• 6+ years designing and delivering learning programs in operations, contact center, content moderation, or similar high-judgment environments.
• Hands-on experience using generative AI tools to build learning content — you've shipped things, not just experimented.
• Track record of measuring learning against real outcomes, not just satisfaction scores.
• Strong writing and information design skills.

Responsibilities

• Design and deliver onboarding, ongoing training, and certification for content analysts across markets.
• Build point-of-work guidance and job aids that analysts use in the moment, not just courses they complete once.
• Use generative AI to author modules, scenarios, quiz banks, and personalized learning paths at speed.
• Stand up realistic AI-driven practice environments where analysts train on synthetic scenarios with instant feedback.
• Measure what your programs actually change — time-to-competency, quality, confidence — not just completion rates.
• Keep learning content current as policies and tools evolve, working closely with Policy, Ops, and Product partners.

Skills

Instructional design

Generative AI usage

Measurement of outcomes

Strong writing

Education

Bachelor's degree or equivalent

Tools

Generative AI tools

Job description

Instructional Designer, Prime Video, Trust and Safety

Job ID: 10583435 | Amazon.com Services LLC

Prime Video's Trust & Safety team makes sure every title customers see meets local regulations and carries the right age rating and content warnings. As we roll out AI-assisted tools to help our content analysts do this work, we need a Senior Instructional Designer to build and run the learning program that gets them ready.

This is an AI-native role. You'll design and deliver training for a global analyst team by using generative AI as your primary tool for authoring, personalization, and assessment. If you love learning design and are excited by how AI is changing the craft, we'd like to meet you.

Key job responsibilities

• Design and deliver onboarding, ongoing training, and certification for content analysts across markets.
• Build point-of-work guidance and job aids that analysts use in the moment, not just courses they complete once.
• Use generative AI to author modules, scenarios, quiz banks, and personalized learning paths at speed.
• Stand up realistic AI-driven practice environments where analysts train on synthetic scenarios with instant feedback.
• Measure what your programs actually change — time-to-competency, quality, confidence — not just completion rates.
• Keep learning content current as policies and tools evolve, working closely with Policy, Ops, and Product partners.

About the team Trust & Safety Operations is the team that reviews content against policy and applies age ratings and content warnings for every market Prime Video serves. We're a mix of policy, operations, product, and science, and we're building the next generation of tools our analysts use every day.

Basic Qualifications

• Bachelor's degree or equivalent
• 6+ years designing and delivering learning programs in operations, contact center, content moderation, or similar high-judgment environments.
• Hands-on experience using generative AI tools to build learning content — you've shipped things, not just experimented.
• Track record of measuring learning against real outcomes, not just satisfaction scores.
• Strong writing and information design skills.

Preferred Qualifications

• Experience designing in-product guidance or co-pilot experiences, not just LMS courses.
• Familiarity with content moderation, age rating, or other regulated review work.
• Working knowledge of prompt engineering and how to evaluate AI-generated content.
• Experience training globally distributed teams across languages and markets.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, TX, Austin - 74,200.00 - 129,800.00 USD annually

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.