Instructional Designer, Prime Video, Trust and Safety

Prime Video & Amazon MGM Studios; Austin (TX); On-site; USD 74,000 - 130,000; Full time

Job summary

Amazon.com Services LLC is seeking a Senior Instructional Designer to build and run an AI-native learning program for Trust & Safety analysts. You’ll design onboarding, ongoing training, and certification across markets, using generative AI to author modules and personalized paths.

You will create AI-driven practice environments, measure impact on time-to-competency and quality, and keep content current with evolving policies in collaboration with Policy, Ops, and Product partners.

Qualifications

• 6+ years designing and delivering learning programs in operations, contact center, content moderation, or similar high-judgment environments.
• Hands-on experience using generative AI tools to build learning content — you’ve shipped things, not just experimented.
• Track record of measuring learning against real outcomes, not just satisfaction scores.

Responsibilities

• Design and deliver onboarding, ongoing training, and certification for content analysts across markets.
• Build point-of-work guidance and job aids that analysts use in the moment, not just courses they complete once.
• Use generative AI to author modules, scenarios, quiz banks, and personalized learning paths at speed.
• Stand up realistic AI-driven practice environments where analysts train on synthetic scenarios with instant feedback.
• Measure what your programs actually change — time-to-competency, quality, confidence — not just completion rates.
• Keep learning content current as policies and tools evolve, working closely with Policy, Ops, and Product partners.

Skills

Generative AI usage

Instructional design

Learning measurement

Content authoring

Education

Bachelor's degree or equivalent

Job description

Description

Prime Video’s Trust & Safety team makes sure every title customers see meets local regulations and carries the right age rating and content warnings. As we roll out AI-assisted tools to help our content analysts do this work, we need a Senior Instructional Designer to build and run the learning program that gets them ready. This is an AI-native role. You’ll design and deliver training for a global analyst team by using generative AI as your primary tool for authoring, personalization, and assessment. If you love learning design and are excited by how AI is changing the craft, we’d like to meet you.

Key job responsibilities

• Design and deliver onboarding, ongoing training, and certification for content analysts across markets.
• Build point-of-work guidance and job aids that analysts use in the moment, not just courses they complete once.
• Use generative AI to author modules, scenarios, quiz banks, and personalized learning paths at speed.
• Stand up realistic AI-driven practice environments where analysts train on synthetic scenarios with instant feedback.
• Measure what your programs actually change — time-to-competency, quality, confidence — not just completion rates.
• Keep learning content current as policies and tools evolve, working closely with Policy, Ops, and Product partners.

About The Team

Trust & Safety Operations is the team that reviews content against policy and applies age ratings and content warnings for every market Prime Video serves. We’re a mix of policy, operations, product, and science, and we’re building the next generation of tools our analysts use every day.

Basic Qualifications

• Bachelor's degree or equivalent
• 6+ years designing and delivering learning programs in operations, contact center, content moderation, or similar high-judgment environments.
• Hands-on experience using generative AI tools to build learning content — you’ve shipped things, not just experimented.
• Track record of measuring learning against real outcomes, not just satisfaction scores.
• Strong writing and information design skills.

Preferred Qualifications

• Experience designing in-product guidance or co-pilot experiences, not just LMS courses.
• Familiarity with content moderation, age rating, or other regulated review work.
• Working knowledge of prompt engineering and how to evaluate AI-generated content.
• Experience training globally distributed teams across languages and markets.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TX, Austin - 74,200.00 - 129,800.00 USD annually

Company

Amazon.com Services LLC

Job ID: A10583435